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    Remote IT Support Engineer - London, United Kingdom - Mosaec

    Mosaec
    Mosaec London, United Kingdom

    1 week ago

    Default job background
    Description

    Headquarters:

    URL:
    Located remotely – from UTC -5 to UTC +2 Senior Engineer salary £95,000 Staff Engineer salary £110,000
    Working in the Engineering team (B2B and B2C)

    We are a fully remote, bootstrapped, and profitable company made up of experienced, talented people. We have a flexible, semi-asynchronous working culture with very few meetings.

    A mix of pre-sales and third-line tech support, you'll directly resolve ~50% of bugs that cross your desk and triage the rest, so you will need a lot of engineering experience, problem-solving skills, and customer support experience.

    As the first and only member of the tech support team, you will help shape the role and the division.

    In the long term and as we grow the team, there are leadership opportunities for the right person.

    We are fully remote
    We don't have a head office for you to visit, and we never will.

    Flexible, asynchronous working
    Gives us task flexibility and work-life balance. Annual company performance bonus
    You buy the laptop and claim back the cost – and it's yours to keep.

    £500 a year for new tech/home office
    32 days of paid holiday per yea
    Four weeks in one go, one day off (almost) every other week, or anything in between.

    Enhanced parental leave

    Today, we now help more than 100,000 drivers deliver over 1bn packages worldwide (about 20 a second), $In short, we are looking for someone with experience in a similar role at a Senior+ level (possibly in a start-up where you covered a lot) or who has software engineering and tech support experience.

    Full-stack engineering/development experience, as well as technical support or sales support engineer experience (or a similar position)
    On the frontend, JavaScript, TypeScript + React + NextJs, on the backend, all TypeScript
    Spoken and written English to a high professional proficiency or native level

    Join a customer call with our Senior Account Exec to provide technical guidance about how the implementation would go between our API and their CRM
    A couple of async conversations with our customers who are in mid-implementation of our API and could use some guidance
    Handle 10-15 technical support tickets, help users understand how to use our more complex functionality and how best to set up their teams
    Sacrificing quality. Working with junior folks.


    We Work Remotely:
    Remote jobs in design, programming, marketing and more
    #
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