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Customer Support Manager - United Kingdom - Safran
Description
Published
Company : Safran Helicopter Engines Job field : Customer services and support Location : Segensworth North Fareham Hampshire, England, United Kingdom Contract type : Permanent Contract duration : Full-time Professional status : Employees / Staff Spoken language(s) : English Fluent
What's special about us?
Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market.
Manage a dedicated customer portfolio, by achieving:
• Strategy:
- Define customer strategy through Roadmaps and Key Account Plans
- Identify prospective Products and Services of interest and potential sales
- Business Development
• Customer satisfaction:
- Achieve 100% customer satisfaction within account portfolio
- Ensure the fulfilment of commitments to Customers
• Sales:
- Achieve all invoicing targets for set customers
- Setting budgets and forecasts
- Create commercial proposals and drive the offer review process
• Contracts:
- Negotiate contracts with customers and ensure all amendments are completed on time
- Monitor contract compliance
• Finance:
- Manage customer credit limit and be the CSR point of escalation for overdues
- Increase SAFRAN HE and HE UK Margins
Complementary Description
Why us?
Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service.
Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group. As a valued member of our team, these are just a few of the benefits you'll receive:
• 25 days holiday a year (plus bank holidays)
o Additional day for every 10 years' service
• Flexitime – where you can accrue up to your contractual hours
o Option to leave from 12:30 on Friday (role dependant)
• On site restaurant with daily £1.50 subsidy for lunch
• Costa coffee on site
• Generous 10% pension contribution (after 3 months)
• Health cash back scheme (after probation)
• Purchase of company shares (after 3 months)
• Annual bonus of up to 3%
• Company sick pay
• Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services)
• Ample free parking
• Green scheme
o Accrue points for traveling to work by bike, walking, public transport or car share
o Once a quarter receive Amazon vouchers for the points (40 points = £10)
Job Requirements
What do you need from me?
- Customer Management experience
- Commercial negotiation skills experience
- Have a deep knowledge of products and services
- Deliver on commitments
- Be proactive, a self-starter and take initiative
- Have presentation skills; be able to produce and present
Should:
- Be organised and able to adjust to workload and pressure
- Have knowledge of markets
- Have the ability to solve problems
- Able to interface at top management level
- Able to influence decision makers
- Able to think strategically
- Speck French or other languages (Desired) Personal Attributes:
- Reliable
- Professional
- Customer orientated
- Confident and not afraid to have a difficult conversation with a customer
- Willing to travel: Frequent travels (both domestic and international) What's my next step?
Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch. Diversity and Inclusion
We want Safran Helicopter Engines UK to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Safran Helicopter Engines UK an inclusive place to work.
Specificity of the job
Travel within the UK and sometimes to France.
England United Kingdom
Copy Address
83,000
employees worldwide
27
Number of countries where Safran is located
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