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    Tenancy Management Officer - Oxford, United Kingdom - Eden Brown

    Eden Brown
    Eden Brown Oxford, United Kingdom

    2 weeks ago

    Default job background
    TEMPORARY
    Description

    Are you in search of a temporary yet fulfilling role? Look no further We're thrilled to offer an exciting position for our client based in Oxford who are looking to appoint a Tenancy Management Officer for the 3 months ongoing, at the rate of 26.98 per hour umbrella

    Job responsibilities

    • Responsible for the tenancy and void management of a defined number of properties within Oxford, Kidlington and Abingdon. To act as a first point of contact for members, tenants and other Council services in respect of the organisations owned residential properties.
    • To provide a high quality, customer focused service covering all aspects of void and tenancy management including transfer visits, welcome visits, tenancy changes, tenancy terminations and enforcement of tenancy conditions
    • Responsible for maximising rental income and reducing void costs by prompt termination and re-letting activities, marketing vacant Council properties for re-letting through designated media.
    • Responsible for the entire process of tenant mobility from application to sign up, assisting tenants to complete transfer applications and bid on properties where required, organising property viewings, providing references and completing assessments, finally ensuring that new tenants are fully aware of their contractual terms, rights and obligations relating to the Tenancy Agreement.
    • Responsible for identifying suitable temporary and permanent decant properties and coordinating other teams in assisting the tenant in arranging removals, fitting of carpets and curtains and changes to services e.g. reading of meters, contacting utility companies, post office, telephone and other media services and the Council Tax team
    • Produce performance management reports and statistics as required and assist with other tasks and projects as requested by members of the Housing Management Team and the Tenancy Manager.
    • To record and maintain accurate, up to date and comprehensive electronic records of all actions taken, ensuring all relevant support documentation and correspondence is complete.
    • Responsible for managing housing issues for customers dealing with stressful situations in an organised and professional manner by following the organisations policies and procedures on issues such as Safeguarding, Death, Domestic Abuse, Welfare Concerns, Child Protection and, Mental Health. Liaising with external support and medical agencies as necessary.
    • Ensure the welfare of tenants and residents in emergency situations including fire and, floods by being the Council's lead housing presence on site emergency accommodation and ensuring tenants are safely transported where required.
    • To liaise with external support providers as well as coordinate and influence the activities of other services including property and grounds maintenance, health and safety and customer involvement

    Should your skills match the above please send through your updated CV.

    Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

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