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    Helpdesk Administrator - London, United Kingdom - Acacium Group

    Acacium Group
    Acacium Group London, United Kingdom

    3 weeks ago

    Default job background
    Description
    IT Support Analyst
    Remote, with occasional travel to UK offices
    12 month FTC, Full Time
    Competitive Salary, plus excellent benefits, and bonus

    Do you enjoy working in a customer facing capacity, covering all aspects of transformation, operations, projects, and delivery? Our Tech & Transformation division are looking to recruit an IT Support Analyst, that will work alongside the Applications and Platforms team.

    When you join Acacium Group, you will work in a caring culture that prioritises your well-being, is passionate, and delivers with integrity.

    From personal development to career pathways and opportunities, flexible benefits, and being part of a global business, we help every person be the best version of themselves.

    Work with the Application Support team, making and aiding the resolution of incidents, and collaborate as a subject matter expert with internal stakeholders.

    Assist in delivering roadmap items for regular releases, maintaining JIRA boards and contributing to SCRUM ceremonies.
    Help to manage high volume tickets, using troubleshooting and root cause analysis to resolve problems.

    Aid in the preparation of test plans for new software releases, conducting E2E/Regression testing on new releases & functionality and update findings.

    Assist the coordination of User Acceptance Testing.
    In return for your hard work, we offer an exciting place to work, with a wide range of benefits, rewards, and opportunities to grow your career, including:
    ~ Flexible working model with opportunities to work from home

    ~ Annual performance bonus scheme

    ~ Workplace pension scheme

    ~ Gym Flex – discounted gym memberships UK wide

    ~ Discounted Tastecard membership

    ~ Reward Portal, offering discounts on shops, restaurants and bars

    ~ Cycle to Work scheme

    ~ Health Assessments and Dental Insurance

    ~ Life Assurance and Critical Illness Cover

    We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

    Experience managing a CRM application / suite of applications.
    Proven experience providing either application or service desk support.
    Working experience using Confluence and JIRA.
    In depth knowledge and understanding of Agile methodologies.

    ~ Demonstrated understanding of IT Service Management (ITSM) principles.


    Our Inclusion Commitment:

    We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

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