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    IT SD Support Specialist - London, United Kingdom - Zeal Group

    Zeal Group
    Zeal Group London, United Kingdom

    3 weeks ago

    Default job background
    Part time
    Description

    About Zeal Group

    Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

    Our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus

    We are a product and people focused company who are passionate about growth, innovative technology, and collaboration

    Requirements

    Principal Accountabilities

    • Day to day user support in Europe region;
    • Be responsible for endpoint devices and IT infrastructure in UK office.
    • Basic server and network equipment support;
    • Monitoring queue and routing tickets;
    • Perform day to day operational tasks to maintain healthy system function;
    • Review, define, and refine technical processes to drive efficiency;
    • End user equipment support;
    • Define the key metrics for information systems monitoring;
    • Coordinate with vendors and internal resources to ensure operational excellence;
    • License management;
    • Inventory management;
    • Incident, Problem and Change management;
    • Documentation within Confluence pages of troubleshooting manuals, escalation procedures and contact details;
    • Takeover support of new systems and procedures.

    Key Competencies & Qualifications

    • Minimum 3 years' experience in IT as it support specialist;
    • Knowledge of Windows and MacOS at the administrator level.
    • Knowledge of desktop operating systems;
    • Ability to evaluate and solve complex problems and issues;
    • Knowledge of server and network infrastructure;
    • Understanding of the API principle;
    • Understanding of the architecture of the multi-tier systems
    • Knowledge of scripting languages such as Bash, PowerShell and etc support is beneficial
    • Experience with MT4 and MT5 trading platform support is beneficial
    • Documentation skills;
    • Communication skills;
    • English language are essential;

    Benefits

    Rewards in return for your commitment

    Work from home Wednesdays

    Health insurance, optical benefit, dental benefit

    Maternity and paternity leave

    25 annual leave days + bank holidays

    Gym reimbursement scheme

    30-day work from anywhere policy

    Pension scheme via Aviva

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