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    Retail Duty Manager - London, United Kingdom - Centre People

    Centre People
    Centre People London, United Kingdom

    3 weeks ago

    Default job background
    £32,000
    Description
    A Japanese cultural hub based in London is looking for a Retail Duty Manager to join their office.
    The ideal candidate should have +3 years' experience in retail management (in high-end retail) including team management experience.
    Understanding of Japanese culture and some Japanese skill would be advantageous.

    MY45615


    TYPE:
    Permanent, full-time, Shift


    WORKING HOURS:
    Monday to Friday, 8 hours per day


    SALARY:
    £32K depending on experience


    START:

    ASAP

    LOCATION:
    London (some possibility for remote work by agreement with the line manager (e.g.

    , 1 day per week after training completed) Retail Duty Manager Responsibilities:

    Retail


    • Manage and motivate the team to ensure a focus on customer service and selling to achieve targets
    • Stay up to date with and ensure team promotes all facilities, exhibitions, events, and product lines
    • Ensuring excellent execution and maintenance of retail displays across The Shop and assist with setting up visual displays in Shop, booths and windows. Shop and Online Shop Operations
    • Carry out daily operational checklists to ensure efficient and safely operation of retail environment and team
    • Provide the team with a morning briefing and handover briefing at the beginning and end of both shifts
    • Handle on-site and online customer inquiries, complaints, refunds, and exchanges.
    • Support the operational implementation of any Shop promotions or experiences on the Shop floor. Team Management
    • Provide daily supervision of team Health, Safety & Security
    • Ensure in the team complete induction and compliance training
    • Ensure accident and incident reporting procedures are understood and complied with by Team
    • Support front-of-house security and safety and liaise with the security team according to procedures
    • Ensure that the Shop, including back of house areas, are always fully compliant with trading standards legislation, health & safety legislation, fire and security standards and any other legal requirements Retail Duty Manager ideal Experience:
    • Over 3 years' experience in retail management (in high-end retail) including team management experience
    • Excellent written and spoken English
    • Bachelor's degree or equivalent
    • Experience of working in a managerial or duty manager role in a high-end retail sales focussed brand setting
    • Experience in and ability to lead and motivate a team
    • Excellent interpersonal skills and lead by example to ensure a welcoming customer experience
    • Know how to resolve incidents and resolve customer complaints to a satisfactory outcome
    • A sensitivity to and understanding of Japan and Japanese cultures
    • Proficiency in using EPOS and other retail related systems
    • Good level of proficiency of all MS Office suite systems
    • Exceptional attention to detail and focus
    • Effective collaborator, able to work with colleagues across the organisation
    • Ability to create a climate where professional learning and personal growth are actively encouraged and valued
    • Exceptional standard of customer service through well-established and effective communication skills
    • Ability to multi-task and prioritize work, whilst paying attention to detail
    • Strong organizational, planning, and problem-solving skills and excellent time management skills.
    Other relevant training, licences and certification are advantageous including First Aid, Food Hygiene, Health & Safety and Fire warden training beneficial


    • Experience of visual merchandising advantageous
    • Other language skills, including Japanese, would be advantageous All applicants must have the right to work in the UK as the Company is not able to offer visa support. #J-18808-Ljbffr
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