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    Customer Success Manager - London, United Kingdom - Hibob

    Hibob
    Hibob London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    About You

    We are looking for an experienced, energetic and positive Customer Success Manager. You will have great interpersonal skills as well as a strong bias towards excellent client service. You will be analytical and have great organisational skills. You will have experience in customer success in a tech/SaaS-based business.

    Learn more about the CS Department in the following link.

    What will you do?

  • Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions
  • Manage a portfolio of accounts with a focus on adoption and usage.
  • Work closely with our customers with the drive to help them change their workplace and achieve their business goals
  • Become a trusted advisor and ambassador of change in our customers' workplace.
  • Become the customer advocate in Hibob, collaborating with our Product, Development, Marketing and Sales teams
  • Protect existing revenue streams, identify opportunities and risks.
  • Assess client health and develop strategies to mitigate churn
  • Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution
  • Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.
    • Requirements

    Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us.

  • SaaS Account Management or CSM experience, owning an EU book of business with targets on net retention .
  • Experience working in B2B (client-facing) role
  • Fluent in English
  • A passion to learn the products' functionality, and you're tech-savvy
  • A desire to work in a fast-paced startup environment
  • A strong work ethic, integrity and desire to succeed
  • Executive project management skills and able to communicate effectively across the C-suite
  • Experience working with Salesforce & Web-based technologies
  • Experience with SFDC, Asana and/or ChurnZero - advantage
  • An HR or HRM background - advantage

    • Join our village

    HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

  • Company share options plan - every employee can eventually become a shareHolder
  • Cash allowance for health insurance
  • Annual vision allowance
  • Annual Headspace subscription and wellness benefits
  • Travel support (cycle scheme and season ticket loans)
  • Hybrid working from day 1
  • Work from home allowance - to get your home office set up
  • Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
  • Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
  • 2 Social Impact days per year for volunteering
  • Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
  • Pension scheme auto-enrolment from day 1
  • Fun company and team social events (locally and virtually with our global teams)
  • We love birthdays - take the day off and receive a special gift

    • If this sounds like something you've been looking for, we'd love to have you. Come on, join our village

    ***Learn about HiBob's hybrid working model ***

    BELONGING AT HIBOB

    Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.

    We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).

    Please contact us if you'd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can or speak to the recruiter when they arrange a call with you.

    We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.

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