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    BOS Global Operations Lead - London, United Kingdom - CBRE

    CBRE
    CBRE London, United Kingdom

    2 weeks ago

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    Description
    BOS Global Operations Lead

    JOB SUMMARY

    Responsible for driving successful performance and maintaining operational excellence against measured goals and client expectations. This position will bring globally recognized performance management, resource support, and continuous value proposition in a service provider centric model. This individual will leverage resources across finance, HR, data analytics, digital technology, process & change management, and operations to perform the functions of their role. The role will interface with Client's team, Client's procurement team, CBRE's team, and other CBRE support resources.

    ESSENTIAL DUTIES AND RESPONSIBILITIES
    • Lead a team to complete all the client operational and commercial requirements.
    • Leads discussions with client team on the operating budget, project forecasts, and tracking cost/spend.
    • Must be proficient in Excel / Sheets to drive the extensive formulaic and data driven approach.
    • Supports and tracks CBRE's contract administration function including scope of work, purchase orders, authorizations to proceed, and invoicing.
    • Identifies, tracks and develops tools to enable the management of KPIs for budget, schedule, data accuracy, sustainability, strategic sourcing, and process compliance.
    • Works with the client and wider Operations team to recommend policies and directives to drive better and more consistent performance across the team.
    • Leads efforts to assist in preparation for Quarterly Business Reviews and annual Reviews.
    • Manages tracking and reporting of KPIs including financial and other approved measures.
    • Prepares reports, analytics, correspondences, presentations on a monthly/quarterly basis.
    • Work with the team, to create detailed guides and manuals for implementation and operation.
    • Other duties may be assigned.
    SUPERVISORY RESPONSIBILITIES
    • Two direct supervisory responsibilities in this position Day 1. Will be responsible for these reports for items such as guidance and/or training. Will coordinate work and assign tasks across the team to cover all efforts of the required workstream.
    QUALIFICATIONS
    • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    EDUCATION and EXPERIENCE
    • Bachelor's degree (i.e. BA/BS) from College or University in a technical area of study (i.e. Project Management, Finance, Quality Management and/or Business Administration).
    • Minimum five years of related experience and/or training.
    • Must have experience working in the corporate, commercial, or retail real estate sector.
    COMMUNICATION SKILLS
    • Excellent influencing, writing, and verbal skills with an ability to inform cross-functional teams in a simplified and thoughtful manner.
    • Stakeholder management and communications with CBRE and Client leadership.
    • Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to CBRE and Client teams.
    OTHER SKILLS and/or ABILITIES
    • Advanced skills with Google Workspace application, reporting dashboards. Intermediate knowledge of contracts, construction practices, reporting dashboards.
    SCOPE OF RESPONSIBILITY
    • Decisions made with comprehensive understanding of procedures, company policies, and business practices to achieve results and deadlines. Errors in judgment may cause medium-term impact to the department.
    EQUAL OPPORTUNITIES

    We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

    ABOUT CBRE

    CBRE is the world's leading commercial real estate services firm with offices located around the globe. CBRE currently employs roughly 80,000 people worldwide, with 2,500 working in the UK. The Company's core services include property sales, leasing and management, facilities and project management, investment management and, research and consulting. In central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton.
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