- Report on estate capacity, utilization, compliance, issues, and risks to the Operations Director and Client.
- Manage compliance reports/evidence, planned preventative maintenance, maintenance planners, and audit reports.
- Deploy systems (including CASPER, Quality Service Matrix, and Concierto) to manage the estate effectively
- Ensure assessment centers are accessible for claimants with various disabilities and health needs.
- Conduct physical inspections of sites, covering health and safety, statutory compliance, building condition, equipment, IT infrastructure, and security systems.
- Undertake quarterly reviews of public transport provision, liaising with transport service providers, to ensure sites remain accessible.
- Work collaboratively with the client on estate changes, balancing efficiency and service optimization.
- Collaborate on continuous improvement initiatives related to future volumes and estate design principles.
- Line manage reception staff and lead regular team meetings.
- Facilities management and estate management experience with experience of managing multiple estates.
- Knowledge and experience of using CASPER.
- Line management experience.
- Experience of managing suppliers and contractors.
- Familiarity with Health and Safety and incident reporting.
- Excellent planning and organisational skills.
- Own car with a valid driver's license is essential. The position involves travel to our sites, and occasional overnight stays may be required.
- Competitive salary, with all travel expenses paid.
- 23 days' holiday (rising to 27 ) with the opportunity to buy extra leave
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
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Assessment Centre Operations Manager - London, United Kingdom - Capita
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