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    Head of Operations - United Kingdom - Nivoda

    Nivoda
    Nivoda United Kingdom

    3 weeks ago

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    Description

    Nivoda is looking for an extremely ambitious product management professional to support the continued growth of our global fulfilment operations.

    Reporting to the CPO, they will own a growing range of the product initiatives designed around scaling and automating a global fulfilment operation.

    You will be closely working with the Product team, Tech team, Operations team and Customer Experience team to help ensure a seamless customer experience.

    About Nivoda
    Nivoda is an extremely fast-growing B2B marketplace revolutionising the way the global jewelry industry operates.

    Nivoda connects buyers and sellers of jewelry on its online platform and facilitates the most transparent, efficient and cost effective way to sell and buy jewelry.

    Nivoda's sales have grown over 100% in the last 12 months and the team has grown from 80 to 250 FTE globally.

    Profile / Requirements

    Should have a minimum 9+ years of experience working at an e-commerce tech company in the operations product domain as a product professional, business analyst or QA.

    Systems thinker and proven ability to solve problems with past experience of process improvements, operational automation and supplier fulfilment solutions.

    Has extensive research expertise and the ability to develop ideas and strategies.
    Experience in analyzing data, running SQL queries, and generating relevant insights.
    Clear, effective written and oral communication skills with the ability to interact with stakeholders and customers. With knowledge of product scoping and user journey documentation.
    High standards in delivering results.
    Ability to learn quickly and readily adapt to change
    Hands-on experience with advanced Google sheet/excel formulas
    Ability to access information using automated systems
    Positive and solution orientated
    Ability to work cross functionally
    Analytical problem solver
    Great eye for detail
    Fluent in English
    Responsibilities include but are not limited to:
    Take full ownership of a section of the Ful Ops Product roadmap including strategic thinking, prioritisation, and stakeholder management
    Build and develop a team of Product Managers instilling best in class process and documentation

    Write user stories and process flows, coordinate with the design, engineering, and ops teams to ensure the feature being developed is as per the requirements.

    Use data to determine improvements to existing products categories
    Assist the CPO with product development strategy.
    Owns team backlog by closely working with various stakeholders to execute against the goals defined by the CPO.

    Working closely with the product managers and engineering to build, operationalise and automate tools and solutions to streamline Nivoda's internal processes and operations.

    Monitor the performance of the category to ensure the quality of the product and customer satisfaction across all key inputs
    Training the internal departments and stakeholders on new product features being developed.


    We offer:
    Dynamic working environment in an extremely fast-growing company
    Work in an international environment
    Work in a pleasant environment with very little hierarchy
    Intellectually challenging, play a massive role in Nivoda's success and scalability
    Flexible working hours
    #J-18808-Ljbffr
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