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    Technical Claims Manager - United Kingdom - Davies

    Davies
    Davies United Kingdom

    2 weeks ago

    Davies background
    Description
    platform – discounts for over 800 retailers
    days holiday (rising with service plus option to purchase up to 5 extra days a year)
    training, and professional qualifications

    The role of Technical Manager will encompass the development, planning, execution and reporting of technical and quality audits across the business area.

    The successful candidate will have a responsibility to drive the technical progression of File Handlers and to help achieve technical excellence within the business area in line with client guidelines and SLA requirements.

    They will oversee the Large Loss handlers and assist with their workload management on a day to day basis.
    Technical audits will be undertaken in accordance with internal audit policy and procedure and client requirements. The role will require identifying risks and making recommendations for technical improvements across the business area

    It is important that the candidate has an interest in improving technical quality and has the ability to coach and mentor to develop others into fully competent file handlers.

    Be responsible for the undertaking of the internal technical audit regime and driving increases in financial authorities in the business area.


    Develop and supervise others to achieve/increase their financial authority through Competency Frameworks.

    Provide a technical forum for file handlers to provide them with technical guidance on all pre lit motor claims.

    Assist with pre audit assessments of all files chosen for external client audit and internal auditing as and when required.

    Provide input to Team Leaders for performance reviews and to assist with any performance improvement plans when relating to technical competency.

    Through the supervision and audit elements of the role the Technical Manager will need to:
    Provide continual feedback on development areas to the Operational Management Team with recommendation for improvement.
    Consider training requirements and skill gaps analysis at both handler and strategic business area level.
    Audit
    Undertake and lead internal technical audits in line with the internal audit programme.

    Undertake and lead ad hoc and other bespoke internal technical audits in line with the firm's current policies and procedures.

    Provide clear and effective feedback (orally and in written report format) to both file handlers and to the key stakeholders within the business on conclusion of internal audit activities as and when required to do so.

    Up to date and relevant experience of complex motor claims
    Minimum 5 years experience of handling claims £100k preferred.
    A complete understanding of the claims process and client requirements.
    Detailed knowledge of reserving and RTA technical claims.
    Experience of audit/file reviews
    Presentation skills – either internal training or external client meetings.
    Close liaison with claims, litigation and fraud teams will be part of the role.
    Good working knowledge of Excel and Powerpoint advantageous

    Ability to demonstrate a consistent exposure to monitoring and driving the successful implementation of effective, corrective/improvement plans through to conclusion and in a timely manner.

    The ability to communicate effectively with stakeholders at all levels, both orally and in writing.

    We deliver operations across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, change management and digital innovation.

    Our programme of digital transformation has seen us successfully launch a range of technology-led solutions in the insurance and highly regulated markets, including the use of video, drones, robotics and our 'Disruptive Thinking' innovation lab that places the power of new ideas in the hands of our people.

    With our investments in technology, we have grown our solutions with existing clients and added new partnerships to our business.

    Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

    We are a multi award-winning specialist professional services and technology business.

    We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

    Davies is a community of outstanding people


    We relentlessly seek more:
    for our business, our clients, our colleagues, and our communities.

    We make an impact in our communities.

    We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

    If you require any adjustments or special arrangements to be made to our application process on account of a disability, please contact Human Resources.

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