Harassment and Bullying - United Kingdom - Training World Ltd

Training World Ltd United Kingdom

4 days ago

Description

Harassment and Bullying - Advisor/Officer Training
Introduction
This course has been designed forthose staff with responsibility as contact person for employees complaining ofharassment and bullying.

Their role requires them to obtain accurate facts fromthe employees of their complaint and assess the circumstances, strength andclarity of the case; also to advise the employee on their position (possiblyexplain options etc) and help support them in dealing with their work situation.

This course focuses in particular on the interpersonalskills necessary in working with both the complainants and those havingcomplaints brought against them.

The Course Covers

Harassment and bullying:
definition of terms
Clarification of the role and what that means inpractice

Core communication skills:
Listening skills
Verbal and non-verbal skills

Developing the right relationship:
Rapport and trust
Objectivity and clear, professional boundaries
Clarifying the issues and assessing the case
Questioning and fact-finding skills
Basic Counselling Skills
The function and purpose of counselling in thecontext of harassment

Counselling style and approach:
recognising personalstyle, and understanding different interventions and responses. (Thisenables participants to examine their patterns and preferences, andunderstand the effect of different types of responses in counsellingsituations and what options may best achieve what 'harassment counselling'intends.)
~ Harassment Counselling:
practice role-plays

Course Duration
Certification
Certificate of Attendance

London:

Birmingham:

Bristol:

Watford:

Manchester:

Norwich:

Glasgow:
All NEBOSH, IOSH, IFE, IEMA and City & Guilds courses are run through authorised centres
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