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    Customer Success Manager Software - London, United Kingdom - Principle

    Principle
    Principle London, United Kingdom

    4 weeks ago

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    Description

    Software Solution Customer Success Manager Our client is a world renowned American software company that leads the way in digital creativity, offering a diverse array of innovative software solutions that empower artists, designers, and businesses to bring their visions to life and they have an immediate requirement for a Software Solution Customer Success Manager to join their teamThe offer 12 month contract with likelihood for extensionSalary of £57k per year inside IR35 PAYEHybrid onsite 50% in Shoreditch LondonYour day-to-day You will provide an exceptional customer experience with proactive communication, applying the right internal resources, and optimally using the client's customer engagement model to meet customer business goalsYou will engage with the client's customers to remediate challenges and risks with their software technologyYou will act as the main point of contact throughout the engagement, defining a success plan with clear outcomes and ensure clear communication across Customer executives, business partners and operational resources.

    What you need to succeed5 years of experience in post sales account management or consulting roles in SaaSYou need to be able to demonstrate a solid understanding of Campaign Management industry best practicesYou need to have a proven record of successfully leading customer relationships and managing technical projects.

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