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    Infrastructure Support Engineer - London, United Kingdom - Alvarez and Marsal

    Alvarez and Marsal
    Alvarez and Marsal London, United Kingdom

    1 day ago

    Default job background
    Employee (Full time)
    Description

    Description

    The Role

    Alvarez & Marsal's Disputes and Investigations team is seeking a customer-focused Infrastructure Support Engineer to join our London team. As an Infrastructure and Operations Support team member, you will play a crucial role in ensuring the smooth operation and security of our on-premises and cloud-hosted forensic environments across the EMEA region. This role involves close collaboration with Infrastructure, Security, Application Specialists, and Business Partners to uphold the highest standards of operational excellence.

    Responsibilities:

    • Deploy, administer, and provide support for servers and applications within our forensic hosting environments.
    • Solve technical challenges and streamline tasks through automation, leveraging tools such as PowerShell and scripting.
    • Draft comprehensive documentation covering rack diagrams, network, systems, and disaster recovery procedures for technical and non-technical stakeholders.
    • Provide escalated technical support to end-users, ensuring prompt resolution of issues and effective communication.
    • Coordinate and collaborate with third-party IT service providers to optimize system performance and resolve service-related issues.
    • Adhere to established change control, ticket handling, and incident management protocols to maintain operational stability and security.

    Requirements:

    As a qualified IT Engineer with relevant professional experience supporting large-scale IT environments, you should possess:

    • A proven track record of progressive IT administration and support experience.
    • Hands-on experience with Microsoft technologies, including Active Directory (on-prem and Azure), Windows Server and Desktop OS, Microsoft SQL Server, Group Policy, DHCP, DNS, and related technologies.
    • Experience in Microsoft Azure Infrastructure, including Identity, Storage, Networks, Security, Compute, and Scalability.
    • Expert in virtualization technologies like vSphere/vCenter and Microsoft Hyper-V.
    • Experience supporting Citrix Workspace, including published apps and VDIs.
    • Proficiency in enterprise monitoring tools like Microsoft Sentinel, SolarWinds, Nagios, and Splunk.
    • Strong network administration skills, including setting up physical and virtual networks and configuring switches.
    • Working experience in enterprise data centre operations.
    • Experience with eDiscovery (Relativity) and digital forensics is advantageous.
    • Fluency in German is considered a bonus.

    Additional Requirements:

    • Ability to collaborate cohesively within a global team, demonstrating excellent communication and professionalism.
    • A technically curious and analytical mindset with strong problem-solving and diagnostic skills.
    • Ability to effectively manage multiple tasks and projects with shifting priorities.
    • Commitment to maintaining the highest level of security and confidentiality.
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