- Work closely with the Head of Managed service to ensure performance is at a highest standard.
- Be the senior point of communication with customers
- Develop and implement service management strategy plans in line with business goals.
- Training and support for new starters and existing team members
- Build and maintain effective relationships with all department head ofs, external partners, and vendors to ensure effective Identify knowledge gaps and oversee delivery of training.
- Support the business in the ongoing development of business strategy in line with current and emerging needs.
- Build a robust portfolio of service Delivery
- Ensure the team gather customer satisfaction data and report on trends.
- Drive change within the operational and technical teams to ensure they're delivering to customer contract.
- Ensure operational services deliver to agreed SLA's and KPI's
- Ensure effective continual improvement within the team
- Perform regular 1:1's and set individual goals in line with business goals
- Proven experience in leading and managing teams within a service delivery environment.
- Understanding of the IT Channel, and the Reseller & End User relationship
- Previous experience within communications platforms.
- Demonstrated success in providing strategic leadership for the development and delivery of services.
- In-depth understanding of service delivery processes and best practices.
- Knowledge of relevant industry standards and regulations related to service delivery.
- Experience in mentoring and coaching team members to achieve high performance.
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Service Delivery Lead
2 days ago
University of Sheffield Sheffield, United KingdomAre you interested in working for a world top 100 University? · The University of Sheffield delivers life-enhancing research, innovation and education - come and join one of the teams that makes that possible. In IT Services, we're dedicated to providing excellent IT systems, ser ...
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Service Delivery Lead
4 days ago
University of Sheffield Sheffield, United KingdomThe University of Sheffield delivers life-enhancing research, innovation and education - come and join one of the teams that makes that possible. In IT Services, we're dedicated to providing excellent IT systems, services and infrastructure to meet the needs of our students and c ...
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Syp -service Delivery Administrator (System
1 week ago
South Yorkshire Police Sheffield, United Kingdom**Department**:Information Services · **Location**:Nunnery Square, Sheffield and Melton - Hybrid · **Salary**:Band D** - **£27,690 - £31,434 · **Hours**:37 hours per week · **Contract Type**:Temporary - 2 years · To be considered for the role, you must have IT skills and be a goo ...
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South Yorkshire Police Sheffield, United Kingdom**Department**:Information Services · **Location**:Nunnery Square, Sheffield and Melton - Hybrid · **Salary**:Band D** - **£27,690 - £31,434 · **Hours**:37 hours per week · **Contract Type**:Temporary - 2 years · To be considered for the role, you must have IT skills and be a goo ...
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Collection/service Delivery Driver
2 days ago
Langthorn Resource Rotherham, United KingdomCollection/Delivery Driver (Vehicle Supplied) · Rotherham / West Yorkshire, South Yorkshire and surrounding areas. · Immediate Start · Looking for a new opportunity to become a self-employed delivery driver? · Look no further than our exciting new permanent role with immediate st ...
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Service Delivery Coordinator
1 week ago
RedRock Resourcing Chesterfield, United Kingdom Full timeService Delivery Coordinator (Orders) – Manchester – Hybrid – FTC – New · Package - £21,000 + Good Package · A leading player in the Telecommunications space requires an Order Delivery Coordinator to join them on a short FTC basis with a potential for permanent employment. · Key ...
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Service Delivery Manager
1 week ago
TURNERFOX RECRUITMENT Mansfield, United KingdomService Delivery Manager · Mansfield · c£32k · We have an excellent opportunity for a process driven service delivery / project manager to support the leadership team in the delivery of administration services including project and programme management. · The role of Service Deli ...
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Service Delivery Executive
1 day ago
Softcat Leeds, United Kingdom**Would you like to kick start your career in a supportive, collaborative and innovative company?** · **Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?** · **Join our Service Delivery Team** · This is an exciting opportunity to join a growing ...
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Podiatry Service Delivery Officer
4 days ago
Derbyshire Community Health Services NHS Foundation Trust Chesterfield, United Kingdom**Do you have a can-do attitude?Are you highly organised?** · **We have a great opportunity for an enthusiastic, highly motivated team member to work in an administrative role supporting the Community Podiatry Team.** · **This role is essential to ensure efficient delivery of ser ...
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Service Delivery Manager
1 week ago
Equiniti Leeds, United Kingdom**Service Delivery Manager** · **Leeds Based** · **Excellent Benefits** · **Full-Time** · The Service Delivery Manager is a key role within the organisation and will be instrumental in building confidence in our clients' engagement with the company. Our clients increasingly occup ...
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Service Delivery Coordinator
1 week ago
Smart Control Systems Stockport, United Kingdom**Job title** Service Delivery Coordinator · **Reporting to **Service Delivery Manager · **Location** Stockport · **The Company** · Smart Control Systems specify, design, install, commission and service bespoke building energy management systems (BEMS) to provide sophisticated op ...
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Podiatry Service Delivery Officer
4 days ago
Derbyshire Community Health Services NHS Foundation Trust Chesterfield, United KingdomDo you have a can-do attitude? Are you highly organised? · We have a great opportunity for an enthusiastic, highly motivated team member to work in an administrative role supporting the Community Podiatry Team. · This role is essential to ensure efficient delivery of service acro ...
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Service Delivery Manager
1 week ago
Saint-Gobain UK & Ireland Huddersfield, United Kingdom**Hyrbid Working - Based in Huddersfield office 2 days per week** · **Is this role right for me?** · **First and foremost, we always want to recruit talented people that align well with our values and way of working. For this role, we are looking for someone with the following sk ...
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IT Service Delivery Engineer
7 hours ago
Page Group Derbyshire, United KingdomThe IT Service delivery engineer will provide effective IT 1st and 2nd line end user support, receiving, responding to and resolving allocated calls and user tickets. · **Client Details** · A large customer centric organisation, who is going through a large transformation program ...
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Service Delivery Operative
2 days ago
Restore PLC Leeds, United Kingdom**Business Unit: Records Management** · **Location: Leeds, LS12 5JB** · **Contract Type: Permanent - Full Time** · **Hours: 40 - Mon - Fri - 9am - 5.30pm** · **Salary: £21,736.00** · **(Driver - For cover only)** · - Looking for Monday to Friday? NO Weekends, Plus NO bank holiday ...
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IT Service Delivery Trainee
3 days ago
University of Bradford Bradford, United Kingdom**Professional Services**: · **Directorate of Infrastructure**: · **Salary**: · - £24,248 to £25,742 per annum**Post Type**: · - Full Time**Contract Type**: · - Permanent**Closing Date**: · - Friday 01 September 2023**Interview Date**: · - To be confirmed**Reference**: · - HR0152 ...
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Service Delivery Manager
5 days ago
National Highways Leeds, United Kingdom Full timeService Delivery Manager - Digital Governance · Birmingham or Leeds - Hybrid · Your new role · As the Delivery Manager in the Digital Governance team in National Highways, you will administer the digital, data and technology investment approval process. You will play a key role i ...
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IT Services Delivery Manager
2 weeks ago
Recruit with Purpose Sheffield, United KingdomAre you skilled in supporting IT Service Desk performance and ready to lead that team? · If so, you could be the ideal fit as the IT Service Desk Manager at this Sheffield based Housing Association. · The business is introducing a new IT Service Management tool and now need some ...
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Service Delivery Radiographer
1 day ago
in Sheffield Sheffield, United KingdomMedinet have a requirement for Band 6 Radiographers who are experienced in/ are familiar with Canon/Aquolion Prime SP CT Scanners and be competent to cannulate. · This opportunity is available Monday - Friday. · We're the most popular choice for NHS professionals, always placin ...
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Boots Chesterfield, United KingdomJob Reference: 203915BR · Chesterfield, Low Pavement · Fixed Term · Part-time · - Save Job · We are looking for drivers who can be flexible to meet our customers' needs. Your basic hours will be 31 per week, and your days of work will be Tuesday to Saturday. You will cover [AM, P ...
Head of Service Delivery - Sheffield, United Kingdom - InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
Description
As a Head of Service Delivery you will:
What my client will be looking for:
Head of Service Delivery professionals in Sheffield
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arron hindmarsh
Stock Controller
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Christopher Eyre
Driver / customer service / handyman / volunteer
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Gaadha Jayaprakash
A leader waiting to tell the world who she is
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Mark Aubin
Sales, Marketing, Strategy and Business Growth.
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Liam Surtees
Assistant manager and director
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Steven Geraghty
Education Inspector/School Improvement Consultant