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Chesterfield

    Service Delivery Coordinator - Chesterfield, United Kingdom - RedRock Resourcing

    RedRock Resourcing
    RedRock Resourcing Chesterfield, United Kingdom

    1 week ago

    Default job background
    Full time Customer Service / Support
    Description

    Service Delivery Coordinator (Orders) – Manchester – Hybrid – FTC – New

    Package - £21,000 + Good Package

    A leading player in the Telecommunications space requires an Order Delivery Coordinator to join them on a short FTC basis with a potential for permanent employment.

    Key Responsibility:

    • Ethernet & Broadband Order placement.
    • Voice and Hosting and Cloud Services Order placement.
    • Validation and Approval of customer order form and requirements for the delivery of the required service(s).
    • Management of placing our product portfolio services, in-life service changes (modify/upgrades/regrades) and ceases.
    • Liaising with suppliers.
    • Keeping customers updated in a timely manner, with correct expectation setting. Building relationships with longstanding and new customers Customer Care support to the wider business in relation to Service Delivery issues.
    • Supporting the wider team with administrative tasks such as Inbox management, order placement, access requests
    • The Order Delivery Executive will approve and validate all orders from a delivery perspective in line with the customer and business requirements, as well as own the delivery of in-life services changes and any ceases as part of the cancellation process.

    Essential:

    • Full UK Driver's License
    • Good task management skills
    • Communication
    • Advanced Microsoft Excel use
    • Hands on experience using project and business systems (CRM, Outlook)
    • Fully PC literate

    Excellent opportunity for progression Please send CV for full job description and an informal chat.

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