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Brentwood

    Help Desk Support Analyst - brentwood, United Kingdom - Digital Talent Group

    Digital Talent Group
    Digital Talent Group brentwood, United Kingdom

    5 days ago

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    Description
    Job Description

    Helpdesk Support Analyst needed for this Brentwood based FinTech. This role is ideal for someone who thrives in a supportive and fast-paced environment and is committed to providing exceptional customer service.

    Key Responsibilities:

    • first-level contact and problem resolution for all users with software and application problems.
    • as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
    • unresolved calls to appropriate support team member.
    • incident resolutions and maintain logs of the issues handled or escalated.
    • with vendor support contacts to resolve technical issues within the desktop environment.
    • procedures and standards to improve the efficiency and effectiveness of the help desk.

    The right person will have a good mix of:

    • minimum of 2 years' experience in a helpdesk or technical support role.
    • track record in supporting customers/clients effectively.
    • problem-solving skills and a strong customer-oriented focus.
    • proactive approach to preventing and resolving issues.
    • communication and interpersonal skills, with a flair for dealing with various levels of technical users and clients.

    To discuss in detail, please apply today

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