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    Client and Adviser Servicing Specialist - United Kingdom - Kaplan International

    Kaplan International
    Kaplan International United Kingdom

    1 week ago

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    Description
    Senior College Services Advisor (Academic Services)
    Full-Time


    Contract Type:
    Permanent

    We are looking for a Senior College Services Advisor (Academic Services) to join our team.
    As a Senior College Services Advisor initially within the Academic Services team, you will lead, or support activities related to the following:
    Supporting and monitoring students with academic queries, module changes, and English exemptions.
    Supporting and monitoring the distribution of academic reports to student's parents, agents, and sponsors.
    Supporting academic boards with secretary tasks and academic data preparation.
    Supporting and leading results' communication to students, and distribution of transcripts.
    Supporting and leading classing students and administration of exams.
    Ability and willingness to deliver excellent customer service skills.
    Strong interest in working in education and in particular with international students.

    Confident with IT, in particular Microsoft Excel (ideally with an ability to work with formulae, VLOOKUP and pivot tables).

    A strong commitment to Equality, Diversity and Inclusion.

    The role is based at Kaplan International College London (KIC London) , a vibrant university pathways college where students from more than 80 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our 7 prestigious university partners.

    Following a recent major refurbishment project, KIC London offers students a beautiful, state-of-the-art study environment, with a range of learning spaces which encourage both collaboration and independence.


    Explore our website:
    #KICL #KaplanLifeFOLLOW US for more content YouTube:
    As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes:
    ~28 days annual leave*~ Big discounts on Kaplan courses for you and your family
    ~24/7 confidential helpline providing counselling and other support services
    ~ Company pension contributions
    ~ Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
    ~ Medicash Health Cash Plan

    *Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
    Please note that only applications supported by a covering letter will be considered.

    Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

    This role involves working with learners who are under 18 years old and is exempt from the Rehabilitation of Offenders Act 1974.

    Recruitment checks are undertaken in accordance with our background-checking policy.

    Successful applicants will be required to undertake an Enhanced Disclosure (including children's barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people.

    Please be aware that it is an offense to apply for this role if you are barred from engaging in regulated activity relevant to children.

    Application Support

    If you require support completing your application or wish to talk to someone about the role before applying, please complete the following form .

    Disability Confident Scheme and Reasonable Adjustments

    We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status.

    Furthermore, we proudly endorse and providea platform for our Employee Resource Groups, such asKaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers.

    These groups serve as vital forums for support, connection, and advocacy within our company

    Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme.

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