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    Course Administrator - Birmingham, United Kingdom - Birmingham City University

    Birmingham City University
    Birmingham City University Birmingham, United Kingdom

    Found in: Talent UK C2 - 2 days ago

    Default job background
    Full time
    Description

    The Role:

  • The role will play a crucial part in establishing new processes and using current systems to facilitate the needs of the students and support them throughout their journey.

    • Responsibilities:

  • You will act as a key contact for NHS England, reporting on a variety of data as well as being the primary contact between the various regional hubs, establishing key communication streams with other universities, national and regional directors and NHS trusts.
  • The support you offer both staff and students will be integral to the success of this project and ensure the academy is successfully established and embedded.
  • You will be at the forefront of developing new administrative processes and procedures to ensure this provision is seamlessly supported from enrolment to completion.
  • You will undertake key aspects of student administration, including but not limited to: enrolment, attendance monitoring, change of circumstance, module selection, coursework submission, personal support arrangements and general enquiry handling

    • Experience Required:

  • You will be able to plan, manage and prioritise your own workload to ensure that deadlines are met, anticipating problems with the achievement of objectives and either seeking help or resolving issues in a timely manner.
  • You will possess excellent communication skills to enable you to build positive working relationships with key external stakeholders and support academic staff and students.
  • You will have the ability to work on your own initiative for role specific objectives and as part of a wider team to support the College and link into key events in the student lifecycle as the provision grows.
  • You will be educated to degree level (or equivalent experience) coupled with proven administrative, IT and customer service experience within a complex environment.
  • You'll need to have excellent IT skills (Word, Excel and PowerPoint). And whilst it's not essential, any experience of budgetary administration and monitoring of spend would be advantageous.
  • Your drive to deliver superb customer service and your exceptional communication skills alongside your ability to act as a team player, demonstrate intellectual curiosity, to manage your workload and your excellent interpersonal skills will be what sets you apart.
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