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    Soft Services Operations Manager - London, United Kingdom - Invictus Group

    Invictus Group
    Invictus Group London, United Kingdom

    3 days ago

    Default job background
    Full time
    Description

    Soft Services Operations ManagerI am currently recruiting for a Soft FM Operations Manager to join my client's team in Ealing.

    This is a permanent role working 40 hours per week, Monday to Friday from 8.30am to 5.30pm, with a requirement to be part of the management call out rota.


    The role:

    • Reporting to the General Manager
    • Responsible for all Soft FM operational staff, budgets and performance of facilities management services within the contract, maintaining a close liaison with the Client FM function, ensuring day to day requirements of delivering the FM contract are met.
    • Deliver high quality Soft FM services ensuring added value, increased productivity, and cost efficiencies wherever possible and encourage innovation to provide ongoing service improvements.
    • Formulate budgets, business plans and departmental strategies to meet the demands of service provision and continuous improvement.
    • Recruit organise, train, develop and motivate staff.
    • Ensure strong liaison with client team for service delivery and commercial activity of contractThe person:
    • Extensive knowledge of FM service provision and excellent customer services skills
    • Must have previous experience in managing a large team prioritising works to meet SLAs and KPIs, including strong communication and organisational skills
    • Previous Senior Management experience in Soft FM disciplines including security, cleaning, helpdesk, and caretaking.
    • Experience in service contract negotiation and implementation.
    • Event management experience is desirable
    • Budget management experience is essential and experience of financial systems and generating reports and/or previous experience of Maximo (or an alternative CAFM system)
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