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    Remote Monitoring Team Leader - London, United Kingdom - DoiT International

    DoiT International
    DoiT International London, United Kingdom

    4 days ago

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    Description
    Our Client Services Territory Lead - Israel, UK&I will be an integral part of our EMEA Client Services team. This role is based remotely in the UK / Ireland / Israel.
    DoiT is a global multicloud innovator that helps simplify the most important cloud challenges. Our mission is to help cloud-driven organizations understand and harness the cloud to drive business growth. 7B in cloud spend under management.

    An award-winning strategic partner of Google Cloud and AWS; As a Client Services Territory Lead, you will help manage Client Services delivery teams of a specific territory, overseeing strategic initiatives, execute on departmental projects, and a team of managers while assisting them and their teams to understand and achieve their goals.

    Client Services Territory Leaders also function as a territory management focal point coordinating between the different organizations of that territory, and ensuring alignment with other territories in their region.

    Monitor and improve territory performance, efficiency, goal development, talent acquisition and alignment with the regional Client Services strategy
    Creating and tracking personal development plans for their management teams and monitoring development of their teams
    Support escalations and customer relationships where it may benefit the team leaders within the territory
    Align with marketing teams for event coverage within their territory, technical content publications and customer success stories
    Monitoring customer feedback over different channels (CSAT, NPS, SAM, AM, Sales) and ensure their management team is managing continuous improvement and following up with negative customer feedback
    Monitoring their teams technical playgrounds, internal projects, team engagement and hiring / compensation.

    We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life.

    Unlimited PTO
    Flexible Working Options
    Health Insurance
    Parental Leave
    Home Office Allowance
    Professional Development Stipend
    Peer Recognition Program
    DoiT unites as Many Do'ers, One Team , where diversity is more than a goal—it's our strength. LI-Remote
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