Jobs
>
York

    Process Improvement Analyst - York, United Kingdom - TSYS

    TSYS
    TSYS York, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

    Summary of Role:

    This vital role revolves around the Assessment of production service performance against client contractual Service Level Agreements including financial remediation. We provision this Information through an extensive range and depth of data analysis and its clarity through visualisation. Ultimately, we bring data to life in a creative way, allowing our customers to make informed business decisions through our proactive insights and analysis. We support our clients by conducting collaborative reviews of data trend analysis, building Trusted Advisor confidence specific to their needs. Throughout this process, we are able to identify opportunities to improve efficiency and productivity by modifying existing processes and workflows, introducing automation, and developing new performance standards and metrics to promote the adoption of industry best practices. This includes support for a wide variety of operational activities.

    What part will you play?

  • Prepare documents, reports, charts, tables and other visual aids.
  • Consult with internal and external customers to produce, analyse and present performance reporting for adherence to client service level agreements and other key business reporting areas.
  • Develop statistical analysis and subsequent reporting predominantly using data visualisation tools such as Tableau.
  • Be responsible to produce monthly Business Review Packs for assigned clients, devising key insights and analysis, ensuring that contractual deadlines are met.
  • Demonstrate working knowledge of simple to complex Client Subscriber Agreements by performing assessment of client service incidents against contractual SLAs.
  • Develop a strong understanding of TSYS products and services and their interoperability.
  • Ensure that the Service Level Management process and working practices are effective and efficient.
  • Communicate and present to clients on a regular basis regarding Service Level Agreement conformity and client transactional information, identifying and analysing key trends and anomalies in data.
  • Assess and respond to client enquiries through engagement with internal business areas.
  • Assist the Sales team when required in support of new and existing client acquisitions.
  • Creating ad hoc company performance documentation as and when required.
  • Work with Service Delivery Managers to assure that positive/negative trends and incidents are identified and resolved.
  • Performs data gathering to support root cause analysis and performance trending as directed.
  • Updates and maintains technical data for records, reports, and documentation to improve process performance in SLA and data analysis.
  • Develop an awareness of process improvement concepts, methodologies, tools, and principles by adhering to and/or leveraging established principles, concepts, and methodologies within the department.
  • Promotes process improvement and efficiency throughout the organization by assisting with the training and guidance of team members within the functional work areas, as required.

    • What are we looking for in this role?

  • Performs data gathering to support root cause analysis and performance trending as directed.
  • Updates and maintains technical data for records, reports, and documentation to improve process performance in SLA and data analysis.
  • Experience in banking and or Credit and Debit card transaction processing.
  • Analytical mind set and comfortable in dealing with & presenting to TSYS external customers.
  • Interested in data visualisation and analysis with relevant work experience.
  • Experienced in using data visualisation tools such as Tableau. Ideally comfortable in writing calculated fields, LOD expressions and creating parameters.
  • Intermediate Excel users with competency in writing formulas.
  • Experienced in using Google Suite applications. Google App Script familiarity would be a bonus.
  • Well organised, capable of multitasking with a proficiency in current IT office software.
  • Able to manage their time effectively with the ability to deliver to deadlines.
  • Imaginative, creative thinkers. Proposing alternative ways of working by recommending new solutions to current work practices.

    • Minimum Qualifications

  • Bachelor's Degree
  • Relevant Experience or Degree in: College, University, or equivalent work experience
  • Related work experience

    • Preferred Qualifications

  • Data analytics
  • Creating reports
  • Proficient in Excel - able to create formulas, pivot tables, charts
  • Any use of SQL, C++ or any programming software is a plus
  • Familiarity with Tableau
  • Self starter & proactive individual
  • Able to change focus quickly as the business demands

    • What are our desired skills and capabilities?

  • Portray a positive attitude, flexible, multitask orientated.
  • Ability to communicate effectively with all levels of management
  • Excellent oral and written presentation skills.
  • Nigel Frank International

    IT Continuous Improvement Analyst

    19 hours ago

    Nigel Frank International North Yorkshire, United Kingdom

    **IT Continuous Improvement Analyst - £300-£350 - Outside IR35 - Fully Remote** · The IT Continuous Improvement Analyst will take an important role in partnering with the business in defining opportunities, developing clear customer delivery focused recommendations, and ultimatel ...

  • Brewster Partners Recruitment Group

    Process Improvement Analyst

    1 week ago

    Brewster Partners Recruitment Group Wakefield, United Kingdom

    **THE COMPANY**: · Brewster Partners are delighted to be recruiting for Process Improvement Analyst. Responsible for all aspects of quality within the installation, service & repair division of the business, this role will work with all areas of the customer service and fieldengi ...

  • Global Payments

    Process Improvement Analyst

    6 days ago

    Global Payments York, United Kingdom Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...

  • Charterhouse Recruitment Services

    Finance Analyst

    1 week ago

    Charterhouse Recruitment Services York, United Kingdom

    **Finance Analyst** · A Competitive salary plus potential Bonus, Excellent benefits including additional 12 days flex days, flexible working and Study support are just some of the amazing benefits on offer in this wolrd renound company. · We are currently recruiting for a focused ...

  • Active Travel England

    Head of Analysis

    19 hours ago

    Active Travel England York, United Kingdom

    **Details**: · **Reference number**: · **Salary**: · - £61,940**Job grade**: · - Grade 6**Contract type**: · - Permanent**Business area**: · - ATE - Data & Analysis**Type of role**: · - Analytical · - Economist · - Operational Research · - Social Research · - Statistics**Working ...

  • Global Payments (Beamery)

    Service Level Specialist Iii

    2 days ago

    Global Payments (Beamery) York, United Kingdom

    **Description**: · **Job Title**:Service Level Specialist III · **Location**:York · **Salary**:£25,100 · **Summary of Role**: · **What part will you play?** · - Ensures that the Service Level Management process and working practices are effective and efficient · - Gathers, analyz ...

  • Global Payments

    Service Level Specialist Iii

    2 days ago

    Global Payments York, United Kingdom

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...

  • Hiscox

    PMO Coordinator

    3 days ago

    Hiscox York, United Kingdom

    job description: · **The Team**: · The Hiscox UK Change team is an established function that continues to grow and develop in line with an accelerating technology-driven change agenda. We have seen a significant investment in the annual change budget as we improve our capability ...

  • NFER

    Psychometrician

    1 week ago

    NFER York, United Kingdom

    Are you a psychometrician or have strong quantitative skills from a statistics, economics, psychology background and are interested in further developing yourself as a psychometrician? If so, grow your career with NFER as a Psychometrician and make a positive, lasting impact in a ...

  • Sheridan Maine South

    Finance Analyst

    4 days ago

    Sheridan Maine South Clifton, United Kingdom

    "The key to making a good forecast is not in limiting yourself to quantitative information." · - Nate Silver. · Sheridan Maine is partnered with a fantastic business in a beautiful location in Bristol to recruit for a Finance Analyst to join their vibrant and busy finance team.Ou ...

  • Sopra Steria

    Oracle Systems Analyst

    2 days ago

    Sopra Steria Huntington, United Kingdom

    **Do you have an analytical approach?** · This is a remote opportunity with occasional travel to one of the following offices: Glasgow, Blackpool, Newcastle, York, Newport or Gosport. · In return Sopra Steria prides itself on the opportunities for every employee to learn and deve ...

  • Synergem Recruitment Limited

    Fp&a Lead

    4 days ago

    Synergem Recruitment Limited Wetherby, United Kingdom

    We are thrilled to be working exclusively with an independent services provider to hire a talented FP&A professional to be based in Wetherby. This is a newly created role to establish the FP&A function, as part of a finance restructure. Working closely with the CFO, you will driv ...

  • HM Prison & Probation Service

    Ba: Security Intelligence Collator

    1 week ago

    HM Prison & Probation Service Wetherby, United Kingdom

    **Details**: · **Reference number**: · **Salary**: · - £24,067 - £25,342**Job grade**: · - Administrative Officer- HMPPS Band 3**Contract type**: · - Permanent**Type of role**: · - Administration / Corporate Support**Working pattern**: · - Flexible working, Full-time**Number of j ...

  • GerrardWhite

    IT Change Analyst

    1 week ago

    GerrardWhite Wakefield, United Kingdom

    IT Change Analyst - Permanent - Wakefield 1-2 days a week · A new and exciting opportunity for a hands-on IT Change Analyst to join our client, a global leader in the Insurance Broking and Risk Management sector. · We are looking for an analytical individual to drive and improve ...

  • BCT Resourcing

    Business Analyst

    6 days ago

    BCT Resourcing Leeds, United Kingdom

    **Business Analyst** · **Leeds / Remote** · **Up to £500 per day** · **Inside IR35** · Company's leading Engineering client is currently recruiting for two Business Analysts to support on a TOM transformation. They've recently completed a redefinition of the operating model withi ...

  • Zachary Daniels

    Business Data Analyst

    6 days ago

    Zachary Daniels Leeds, United Kingdom

    **Business Data Analyst | Hybrid | Up to £40,000 + Benefits** · Zachary Daniels is delighted to be partnered with this ambitious, fast paced and hugely successful premier brand operating within the global leisure market. · Due to continued growth we are excited to assist in the a ...

  • Marks Sattin recruitment

    Treasury Analyst

    6 days ago

    Marks Sattin recruitment West Yorkshire, United Kingdom

    We are partnering with an award winning, International business to recruit a brand newly created role for a Treasury Analyst in West Yorkshire · This is a thriving business, close to the train station and they boast state of the art offices with an impressive set up · You will be ...

  • Harnham

    Senior Data Analyst

    1 week ago

    Harnham Leeds, United Kingdom

    **SENIOR DATA ANALYST** · **UP TO £50,000** · **YORKSHIRE** · Are you a data analyst looking to make a senior step? This role offers the opportunity to join a fast-growing company with great ambitions · **THE COMPANY** · The company operate as a marketplace platform online, and t ...

  • Marks Sattin recruitment

    Finance Analyst

    1 week ago

    Marks Sattin recruitment Pontefract, United Kingdom

    Marks Sattin are currently working with a Pontefract based business to assist in the recruitment of a Finance Analyst to join a small but growing Commercial team. The business are looking for somebody newly qualified with analytical experience. · Reporting into the Finance Analys ...

  • Nigel Wright

    Finance Analyst

    6 days ago

    Nigel Wright Leeds, United Kingdom

    **Opportunity** · Exciting Finance Analyst role in Leeds · Currently engaged with a global business to aid in their search for a Finance Analyst / Junior Finance Business Partner. · A newly created role to help drive business performance, its an opportunity to develop commerciall ...