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    Tenancy Renewals Coordinator - London, United Kingdom - Dove & Hawk

    Dove & Hawk
    Dove & Hawk London, United Kingdom

    Found in: Jooble UK O L C2 - 1 week ago

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    Description


    Tenancy Renewals Coordinator - Marylebone/South East London - £34,000 + Discretionary BonusMy client, a successful global property firm, are currently seeking an experienced Tenancy Renewals Coordinator to provide support to the residential management team in the delivery of a high-quality service to the client and tenants across portfolios.

    Working across a number of portfolios, you will be responsible for the negotiation and renewal of tenancies in accordance with the contractual agreements.

    This will include AST renewals, Assured tenancy rent reviews by way of service of S.13 notices and undertaking rent reviews on rent Act tenancies by way of S.45 notices with the Rent Officers.

    The role will be customer and client facing so strong organisational and communication skills are needed. The role will be predominantly office based between a site in Walworth and Head office in Marylebone. The role will require minimum of 4 days a week office based and 1 day work from home.
    Full training will be provided for the Rent Act Registrations and Assured tenancy S.


    13 notices Duties:


    Contacting tenants in advance of expiry of the tenancy fixed term, negotiating renewals and issuing paperwork as appropriateAssessing Assured Tenancy rents and serving S.13 rent notices as requiredAssessing rental levels and making application to the Rent Officer service for the registration of rents in accordance with the Rent Act 1977.

    Serving S.45 notices and Notices of Increase.
    Ensuring property rental and management database is updated for each renewal/review and is fully accurate. Working closely with the property managers and accounts team to ensure rental database is accurate.

    Working closely with property management colleagues as part of the renewal process to ensure any issues are resolvedWorking closely with 3rd party letting agents, reporting offers to clients and progressing tenancy lease ups and granting of tenanciesDrafting and serving legal end of tenancy notices, issuing new contracts and renewal notices.

    Undertaking right to rent checks where required and serving of required documentation as part of the renewals processRegular reporting to portfolio managers and clientsAttending regular internal meetings to report on renewals/rent reviews and to present regular updates/reports to clientsUndertaking fee invoicing process.

    Attending internal and client meetings and preparing reportsRegular client and customer contactClose liaison with clients to ensure rental maximisation.

    Providing advice and recommendations to clients on rental levels, any required works and any other issues which may ariseSkills and Experience Required:2 years' proven Renewals or Tenancy Management experience requiredGood understanding of residential lettings compliance and ASTsExperience of dealing with clients and customers confidently with excellent verbal and written communicationTeam player with strong customer service skills, able to provide a helpful and polite serviceExcellent communication skillsFocus on customer service and deliveryAble to present at meetingsAbility to deal with confidential informationGood organisational and time management skills with the ability to prioritise workload and multitask in a calm and professional mannerAble to work under pressure to deadlinesCareful and conscientious with an aptitude for attention to detailExcellent critical thinking skills with aptitude for creative problem solvingWillingness and ability to learn on the job, keen to undertake training and career developmentHours: Monday to Friday 9am to 5:30pm (4 days office based between Marylebone and Walworth, 1 day working from home)

    Salary: 34,000 + Discretionary BonusIf you are looking to gain a career in an established global firm with fantastic career progression, please contact Megan on the Business Support team at Dove & Hawk Property
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