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    Complaints Works Coordinator - London, United Kingdom - Adecco

    Adecco
    Adecco London, United Kingdom

    2 weeks ago

    Adecco background
    Description

    A fantastic opportunity has emerged for a Voids & Allocations Co-ordinator to join one of Adecco's leading Housing Clients on a permanent contract.

    This a full time role based in East London (Monday to Friday 35hrs a week with HYBRID WORKING)


    You will play a crucial role in being the primary point of contact for local authorities, prospective and existing residents wishing to move homes.

    Produce a high-quality service that ensures compliance with standards set by GHA, local authorities and regulators as applicable.
    Working with Customer Services & Property Services teams collaboratively to reduce void times and continuously improve performance across all KPI's and resident ASAP - SALARY £35,000 - £36,118 (Depending on Experience)

    Advertise properties promptly on CBL websites using Nomination forms or Housing systems where appropriate
    To let all available properties according to the prevailing lettings policies and procedures
    Ensure best advice is applied and effective use of the available housing stock through, chain lettings, cross borough mobility and an efficient turnaround of vacant dwellings
    Responsible for letting empty homes efficiently and according to the prevailing lettings policies, procedures and targets and provide regular updates to management
    Facilitate, monitor, promote and mobility across our internal transfer list and mutual exchange demographic of customers, including determining nominations and the interpretation and application of the relevant lettings policies
    Assist in developing our internal transfer list and to assist in helping us make the best use of our housing stock, including making recommendations for property alterations to help ease overcrowding or to help those customers who's circumstances have changed due to health reasons
    Let all available social housing stock available to the Council according to the prevailing lettings policies and procedures including those available through the East London
    Seek to maximise the Housing Stock by promoting incentive schemes for moving to smaller accommodation and/or cash incentive schemes to appropriate applicants where appropriate
    Respond promptly, effectively and with special regard to standards of customer care to written and telephone enquiries and complaints from the public, Members, MPs, Ombudsman, internal and external stakeholders on all areas of responsibility
    Liaise with the social housing providers outside the Borough to maximise housing opportunities for residents
    Technical proficiency and familiarity with common software applications, operating systems, and troubleshooting tools

    Ability to work well under pressure, manage multiple customer interactions simultaneously, and meet established performance targetsWe are Adecco Housing, part of The Adecco Group.

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