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    Customer Services Administrator - Banbury, United Kingdom - JM&Co. Recruitment Ltd

    JM&Co. Recruitment Ltd
    JM&Co. Recruitment Ltd Banbury, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Our client, a successful and well-established business in a niche business sector is seeking a *** Customer Services Administrator *** to join their team.

    Main Duties - To work within the customer services team, providing excellent customer service to our client's customers, ensuring consistently high standards are met.

    Key Tasks

    • Process orders via electronic communication and telephone, ensuring they are entered or uploaded accurately onto SAP in a timely manner.
    • To ensure that all subsequent order amendments, cancellations, or substitutions are handled promptly and efficiently.
    • To ensure the correct pricing is applied, including checking that the minimum order value and carriage charges are appropriate.
    • Checking order inputs against original orders and then confirming to customers.
    • Responding to, and promptly acting upon all customer queries
    • Handling any customer complaints and ensuring that all problems are resolved promptly and in a satisfactory manner for both customer and company.
    • To carry out any other duties as may be required by the Company from time to time.

    Skills and experience preferences

    • A motivated and organised individual, with a 'can-do' approach to work
    • A good understanding of computer systems particularly Microsoft Office packages.
    • The ability to work using your own initiative and within a team environment
    • Good attention to detail, as a high level of accuracy is essential with strong numeracy skills
    • An excellent communicator, with a clear and confident telephone manner
    • The ability to work under pressure, prioritise workload and work to deadlines
    • Good problem solver
    • Quick learner
    • SAP knowledge would be an advantage.
    • Full training will be given.

    WORKING HOURS, HOLIDAY AND COMPANY BENEFITS

    • Working hours 37.5 hours per week, 8:30am to 5pm M-F, 1-hr lunch (flexible on when the lunch break can be taken)
    • Income cover protection
    • BUPA Medical and Dental Insurance
    • Life Insurance
    • Contributory Pension up to 6% Employer / 8% Employee
    • On-site parking
    • Employee allotments
    • On site dog kennels available
    • Complimentary plants / new specimen plants offered to staff
    • Kitchen facilities available
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