Jobs
>
London

    IT Ops Service Support Analyst - London, United Kingdom - Legal & General

    Legal & General
    Legal & General London, United Kingdom

    2 weeks ago

    Default job background
    Accounting / Finance
    Description

    Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better understand our customers and meet their needs, we've brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we're a fast-growing division with big, customer-centered ambitions.

    Job Description

    Closing date for applications - 05/04/2024.

    We have a fantastic opportunity for an IT Ops Service Support Analyst to join our Retail Support Services (RSS) team in either Hove, Cardiff or London

    This is the ideal role for someone in service support looking for their next challenge.

    What you'll be doing

    • Providing expertise, consultancy and resolution for incidents, requests & problems received and working with multiple level three support teams (internal and external), so that they can be resolved to the customer's satisfaction, within the agreed service levels.
    • Proactive incident triage (and reduction of incidents) through problem analysis and identification of incident trends with recommendations to Product Owners for remedial action.
    • Ensuring all support and maintenance provided by 3rd party suppliers, under the individual's control, is delivered within agreed service levels
    • Escalating issues likely to cause an extended service outage, and service levels not being met, according to procedures in place
    • Contributing to effective communication processes appropriate to the audience situation and the desired outcome
    • Monitoring, reporting and broadcasting information relating to service availability, in respect of hardware and software, using appropriate systems as necessary
    • Supporting ad hoc releases
    • Contributing to the define, design, build and deliver stages of Continuity tests within sphere of influence, as per the rolling Disaster Recovery schedule
    • Executing the delivery of assigned change initiatives adhering to change control procedures
    • Complying with agreed methodology, standards, policies & procedures to produce a consistent high standard of support documentation, providing feedback and ideas so that performance is continually improved

    Qualifications

    What we're looking for

    • ITIL Service Management (or equivalent)
    • Working in a Service Support Role
    • Awareness of Service Management Principles
    • IT Service Management in an outsourced environment
    • Appreciation of the Retail Investments & Workplace Pensions Industry and the regulatory frameworks
    • Awareness of Agile delivery, Lean methodology and DevOps
    • SQL (basic queries)
    • Datadog
    • AWS (nice to have)

    Additional Information

    If this opportunity excites you but you're not sure you meet all the requirements, or you'd like to know a bit more, please contact James Shields )

    Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

    We're one of the world's largest asset managers, homebuilders, pension providers and insurers. Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued.

    If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

    We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

    If you're open to find out more, we'd love to hear from you.

  • Involved Solutions

    IT Support Analyst

    2 weeks ago

    Involved Solutions London, United Kingdom

    **IT Support Analyst - up to £35,000 + Bonus + Benefits - Central London** · Working onsite 5 days per week · Working hours - 9am - 6pm · A growing Hospitality client, in which I am working with, who has offices all over the world, including Paris, Rome, London, New York and Los ...

  • Allen Lane

    IT Support Analyst

    2 weeks ago

    Allen Lane London, United Kingdom

    Allen Lane are delighted to be working with a London based University in their search for an IT Support Analyst to join the IT team on a permanent basis to support stakeholders from across the university both in person and remotely. This will be a hybridposition with 2/3 days per ...

  • Pearson Carter

    IT Support Analyst

    2 weeks ago

    Pearson Carter London, United Kingdom

    **IT Support Analyst - £35k - London** · Pearson Carter are currently working on an IT support role for the world's largest loss protection insurance company. They are currently in search of an IT Support engineer/analyst to assist in providing 2nd line helpdesk support. · **Resp ...

  • eFinancialCareers

    IT Support Analyst

    3 weeks ago

    eFinancialCareers London, United Kingdom

    TEKsystems are currently engaged with a global financial services client to source a IT Support Analyst to join an established Service Desk team of 9 members who support a medium sized corporate environment of circa 650 globally but particularly supportfor internal staff in Europ ...

  • vertex-it-solutions

    Support Analyst

    1 week ago

    vertex-it-solutions London, United Kingdom

    **Support Analyst** · **Our Culture and Values**: · Our client offers a great working environment for a forward thinking, collaborative team. They look for individuals who strive to make a difference and achieve the highest standards. Everyone is empowered to make a difference an ...

  • Jobheron

    IT Support Analyst

    1 week ago

    Jobheron London, United Kingdom

    A large Microsoft Gold Partner IT Consultancy firm with an office in London is looking for a Senior IT Support Analyst to join their rapidly growing Managed Services team. This role will be based onsite permanently with one of their London-based clients,where you will be joining ...

  • TelefonicaTech

    IT Support Analyst

    1 week ago

    TelefonicaTech London, United Kingdom

    We are currently hiring for a part time IT Support Analyst to supervise the provision of advice, assistance, and solutions in any area associated with the effective use of information and communications technology and their environments, procurement, provision, delivery, and main ...

  • Huxley

    IT Support Analyst

    2 weeks ago

    Huxley London, United Kingdom

    We are currently working with a leading financial services client based in the City, who is recruiting for an Infrastructure Support Analyst. This is a 12 months fixed term contract (FTC), with the possibility of joining on a permanent basis. In this role,you will be part of a co ...

  • Pearson Whiffin IT

    IT Support Analyst

    2 weeks ago

    Pearson Whiffin IT London, United Kingdom

    **IT Support Analyst - Office365, Windows Server, Active Directory** · Are you looking for a new IT support role where you can choose the days/weeks you work, be the main person for all onsite support issues, then we have the role for you We are looking for someone with experienc ...

  • AEJ Consulting Ltd

    IT Support Analyst

    1 week ago

    AEJ Consulting Ltd London, United Kingdom

    **Overview** · IT Support Analyst - Up to £35,000 - London · This role is to support the wider business across their hardware/software environment whilst being given significant responsibility and autonomy in the delivery of projects. · **What you'll be doing**: · - Resolve daily ...

  • Jameson Legal

    Support Analyst

    2 weeks ago

    Jameson Legal London, United Kingdom

    **Support Analyst** · A fantastic opportunity has arisen to join a leading, global law firm on a permanent basis. You will be joining a team that has overall responsibility for the implementation, maintenance and operation of the firms' legal technology solutions. Your team willb ...

  • eFinancialCareers

    IT Support Analyst

    6 days ago

    eFinancialCareers London, United Kingdom

    IT Support Analyst 1st/2nd Line sought by leading investment management company based in west London. · **Inside Ir35 - 5 Days per week onsite** · - Providing end user support for all employees within the London office and support for remote users · - Operating the helpdesk ticke ...

  • Morgan Philips Specialist Recruitment

    IT Support Analyst

    2 weeks ago

    Morgan Philips Specialist Recruitment London, United Kingdom

    **IT Support Engineer** · You must have the ability to work well as part of a team and independently and the ability to communicate fluently with colleagues and senior members of the business. Good communication and written skills is required as well as good customer service skil ...

  • eFinancialCareers

    IT Support Analyst, IT

    2 weeks ago

    eFinancialCareers London, United Kingdom

    **Responsibilities** · - To provide an effective, high quality IT support service to all CG employees in Europe. · - To work closely with the support and infrastructure teams globally at the direction of the line manager. · - To have good attention to details to ensure a first-ti ...

  • Huntress

    IT Support Analyst

    2 weeks ago

    Huntress London, United Kingdom

    I am excited to share that I am currently recruiting for a Service Desk Administrator for a fantastic client of mine who operates within Financial Services sector. · - To provide 1st & 2nd line IT support to the UK's user community · - Respond and answer all service desk calls in ...

  • Akkodis

    IT Support Analyst

    3 weeks ago

    Akkodis London, United Kingdom

    We are looking for an IT office support technician who can come in and be a valued member of the team. Some of the responsibility will be; · - Staff their IT Bar in the London office to deal with basic requests and distribute peripherals · - Password resets · - Hardware issues · ...

  • eFinancialCareers

    IT Support Analyst

    1 hour ago

    eFinancialCareers London, United Kingdom

    **IT Support Analyst - Windows - Microsoft - £35-38k** · IT Support Analyst required by my client, a leading broker in the city, to provide 1st and 2nd line support to a variety of IT and business stakeholders. · This is a London based permanent opportunity offering flexible hybr ...

  • Kite Human Capital

    IT Support Analyst

    5 days ago

    Kite Human Capital London, United Kingdom

    **IT Support Analyst - Windows - Microsoft - £35-38k** · IT Support Analyst required by my client, a leading broker in Central London, to provide 1st and 2nd line support to a variety of IT and business stakeholders. · This is a London based permanent opportunity offering flexibl ...

  • Precise Placements

    IT Support Analyst

    4 days ago

    Precise Placements Holborn, United Kingdom

    This IT Support Analyst / 2nd Line Support Analyst / Senior Service Desk Analyst - Legal Sector role will provide second line and deskside support, on a shift rota basis covering 8am to 6pm, to all partners, fee-earners and business support colleagues. · The responsibilities for ...

  • eFinancialCareers

    Support Analyst

    5 days ago

    eFinancialCareers London, United Kingdom

    ** · Support Analyst · - Technical Trading Support - Equities - API/FIX - London (Hybrid Working) · **Support Analyst is required to join a leading broking organisation where you will work with brokers/traders in the equities team and focus on technical support. This is a permane ...