- Allocating and Planning visits in line with client SLAs and company processes. This will include dealing with the account referral and new business load on some occasions.
- Organising and/or the printing of lettering and visit packs, and the despatch of lettering and visit packs.
- Pro-active and Reactive telephone calls / emails to organise and manage site visits.
- Updating the system so all planned visits are recorded to allow for clear visibility of account status.
- Offering assistance and support to Agents when completing their visits.
- Liaise with Clients as needed to resolve and complete individual accounts correctly.
- Highlight and fully record any vulnerability found when dealing with an account.
- Highlight and fully record any safety issue or concern found when dealing with an account.
- Update and/or result accurately fully detailed reports on each account when any visit activity has taken place.
- Update the system with appointment dates and times agreed with a customer, along with any specific request in relation to a visit or any other feedback given.
- Pro-actively follow up on any planned action at account level to ensure work was completed as planned.
- Result accounts on the system with a high level of accuracy so the Client is able to complete any follow up action as necessary.
- Quality checking returned visit reports to ensure the standard of the visit is acceptable, and that the visit has been conducted in line with requirements. Arranging any subsequent revisit needed.
- Production and issue of client returns reporting.
- Perform various activities in relation to agent's holdings and any overdue accounts. This will include generating reports, communicating with agents, providing updates, distributing reports as needed, liaising with clients as necessary and sourcing alternative cover for the visit if required.
- Highlighting any performance related matter to the management team, including any suggestions for agent re-training or audit requirements.
- Daily management of various email inbox relating to agents and visits.
- Completion of job cancellations in a timely manner and in line with business and Client processes.
- Prepare any documentation required for agent remuneration.
- Pro-actively look to improve a process through feedback to your management team.
- Aim to achieve all performance and quality targets.
- Adhere to all industry, company and client guidelines when handling accounts.
- Pro-actively look towards continual improvement or build a process when required.
- Attend, and have input, in to meetings as required.
- To comply with the company's Quality Policy by following all QMS procedures and related work instructions.
- To co-operate in the operation of the company's health, safety and environmental management systems.
- Take reasonable steps to ensure the safety and security of data and be aware of information security responsibilities in order to preserve data securely.
- To comply with all legal, regulatory and statutory requirements as defined by the company
- To ensure the fair treatment of customers is central to all behaviour and activity.
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Part Time Branch Administrator
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Connells Stratford-upon-Avon, United Kingdom Part time**Branch Administrator (Part Time Flexible)** · We're looking for a highly motivated **Branch Administrator (Part Time Flexible)**to support our fantastic team in branch in **Stratford Upon Avon**.As our **Branch Administrator**you will take ownership of office administration acc ...
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Part Time Branch Administrator
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Connells Group Stratford-upon-Avon, United Kingdom Part time**Job Description** Branch Administrator (Part Time Flexible)** · At Connells, part of the Connells Group, we're looking for a highly motivated **Branch** **Administrator (Part Time Flexible) **to support our fantastic team in branch in Stratford Upon Avon. As our **Branch** **Ad ...
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South Warwickshire University NHS Foundation Trust Stratford-upon-Avon, United KingdomWe are looking for a highly motivated individual to work with the existing teams on Nicol Unit and Campion Ward. We are looking for a person to work alongside our nursing team in helping them deliver high quality care. · Working directly for the Ward Manager, the Ward Operational ...
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Katie Bard (Angela Mortimer Plc) Stratford-upon-Avon, United KingdomAn extremely welcoming national insurance firm based in Stratford-upon-Avon is currently looking to add a temporary risk administrator to their team. This is a perfect opportunity for someone to gain experience in a corporate environment, this can be theideal job to develop your ...
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PMA Stratford-upon-Avon, United KingdomMeon Medical Centre Goose Lane Lower Quinton CV37 8TA · **Business Administration/ Receptionist Apprentice** · This is a great opportunity for someone interested in gaining hands-on experience in business administration. As an apprentice, you will have the chance to learn from ex ...
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Accounts Administrator
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SLSHOP Stratford-upon-Avon, United KingdomSLSHOP specialises in all things classic Mercedes-Benz. Our team is friendly and hardworking with a passion for classic cars and great customer service. Based in rural Warwickshire, we work with clients from all over the world and pride ourselves on providing outstanding service. ...
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Administration Assistant
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Greystar Real Estate Partners LLC Stratford-upon-Avon, United KingdomThe Administration Assistant role will be integral in supporting the Onsite team with day-to-day administrative tasks, ensuring the team's key performance goals are met. · **_ Key Role Responsibilities_** · - Provides proactive reception support and excellent customer service to ...
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Business Administrator
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Care UK Residential Care Services Stratford-upon-Avon, United Kingdom**Excellent opportunity for a Business Administrator to join our excellent team** · **£13.69 per hour.** · **30 hours per week.** · To manage the administrative procedures within the home alongside the Home Manager and to provide reception cover, promoting the unit and company to ...
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HR & Recruitment Advisor
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Consilium Recruit Stratford-upon-Avon, United KingdomDue to investment and expansion, a rapidly growing company specialising in advanced technologies has a new vacancy for an HR & Recruitment Advisor to join the team. Working closely with the HR Director you will be responsible for the effective delivery ofthe HR processes and will ...
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Apprentice Business Admin
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Venpa Ltd Stratford-upon-Avon, United Kingdom**Business Administrator **Venpa Limited · 54 CYGNET COURT, · TIMOTHYS BRIDGE ROAD, · STRATFORD UPON AVON, · WARWICKSHIRE, · CV37 9NW · £5.00 per hour · Venpa Limited are looking for an enthusiastic, confident, and friendly individual to assume the role of Business Administrator. ...
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Service Administator
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Sytner Group Stratford-upon-Avon, United Kingdom**About the role** · Sytner MINI Stratford-upon-Avon is looking to recruit a Service Administrator to join their fantastic Aftersales Department. · This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Servic ...
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Client Service Administrator
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Reed Business Support Stratford-upon-Avon, United Kingdom**Member Services Administrator** · **Salary: £21,891pa** · **Working hours**:Full-Time, Monday to Friday 8.30am to 4.30pm · **Benefits**:Additional leave, Company events, Company pension, On-site parking, Private medical insurance · **Main responsibilities** · - Using Microsoft ...
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Stage Door Keeper
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Administrator
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Orbit Group Stratford-upon-Avon, United KingdomOrbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home. Orbit has been a leader in building thriving communities ever since and are passionate about making a differenceand delivering on ou ...
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Service Administrator
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Chi Technology Ltd Stratford-upon-Avon, United KingdomChi Technology are looking for a temporary, full time Administrator to join our friendly team in our Stratford upon Avon office, handling incidents and service requests and other technical based administrative duties on a 10-month maternity leave cover basis, **with view to move ...
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Purchasing Assistant
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Administration Assistant
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Static Security Guard
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Facilities Support Officer
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Orbit Group Stratford-upon-Avon, United KingdomOrbit is a fantastic business and one that's really going places. · Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home. · Over 50 years later, we're one of the leading housing provider ...
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Administrator
9 hours ago
Morar Living (South) Stratford-upon-Avon, United KingdomMorar Living's New purpose built Facility, Trinity Manor Home is situated in Stratford upon Avon, Warwickshire. It embraces small scale living and has been designed to deliver a luxurious but homely environment for residents. · At Trinity Manor Care Home, we believe that our resi ...
Team Administrator - Stratford-upon-Avon, United Kingdom - Made Employment Ltd
Description
Job descriptionOur client is one of the UK's leading Field Services companies specialising in providing external field agency solutions primarily to the utilities sector.
Our Head Office is based in Stratford upon Avon.Job Purpose
You will be supporting the work of the Visit Management team and will be responsible for the daily management and completion of specialist visits being conducted by our Field team on behalf of our Clients.
Visits are performed for varied reasons such as payment negotiation, payment collection, gas and electricity meter inspections, customer reconnection, property status reports, occupancy verification and vulnerability / health and safety checks.
The aim of the visit is to ensure the relevant account is resolved in a timely and efficient manner, with the best possible outcome achieved for all concerned.
Your role will therefore require you to work with the Field team to allocate, plan and monitor both completion and performance of these visits.
It is imperative that the visits are performed within client SLAs and performance targets, and in line with both business and client requirements, along with all legislative responsibilities.
All tasks must be carried out in an accurate and timely manner.This role will involve regular communication, both electronically and verbally, with Field Representatives performing the visits to ensure the most appropriate course of action is taken, with considerations always given to customer needs, vulnerability and any safety matters.
There will also be a need to liaise with Clients and internal colleagues to meet the needs of all concerned.
Our work is closely monitored and highly regulated so it is necessary to ensure all processes are followed carefully and correctly, and that company records (including paperwork) are updated fully and accurately.
ResponsibilitiesGood/Competent I.T. skills with accurate keyboard skills.
Excellent interpersonal skills and ability to communicate effectively with a wide range of people, both orally and written.
Tact, diplomacy and empathy whilst achieving appropriate solutions.
Experience of telephone work.
Flexibility and adaptability in approach to all work activity and timescales.
Self-motivated with a positive attitude.
Ability to react to change in a positive manner.
Work as a team player with the ability to organise individual workload to maximise your effectiveness.
Professional and approachable at all times.
Pro-active and has the ability to use own initiative.
Knowledge of the Utility industry is desirable however not essential
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Team Administrator professionals in Stratford-upon-Avon
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Gad Romano Osei
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Mustafa Jahangir
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Kas Omer
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Laura Morgan
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Gavin Chapman
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kerry poole
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