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    Remote IT Support Engineer - London, United Kingdom - Centre People

    Centre People
    Centre People London, United Kingdom

    1 week ago

    Default job background
    Description

    A highly successful IT and telecommunications services company based in central London seek a communicative ITOC Support Engineer to join their busy team, to carry out a variety of technical and coordination tasks to meet customer requirements.


    TYPE:
    Full Time, Permanent, Shift
    Up to £36,000 depending on experience + £1,300 shift allowance + All transport costs covered (up to Zone 6)


    ITOC SUPPORT ENGINEER RESPONSIBILITIES:

    • Manage a variety of IoT / Network (Data, Voice, Mobile services) alerts /reports and customer fault calls from internal technical divisions & customers (service portal /ticket system /email /telephone)
    • Contact and co-ordinate 3rd party suppliers, Mobile Operators, or other resources, to help achieve trouble resolution
    • Notify the On Call Support / LM of issues which require escalation, customer questions /complaints or requirements & new business opportunities
    • Visit customer premises with 3rd party vendors as and when required for troubleshooting, project or maintenance contract work
    • Attend customer meetings regarding issue, projects or maintenance contract work
    • Create ad-hoc reports concerning customer issues as and when required
    • Support remote engineers with service tests related to both network and mobile services (SMS, mobile Data, ecalls)
    • Work within ICT Operations Division on 24/365 maintenance rota and as replacement of colleagues when necessary
    • Travel to KDDI and customer offices throughout Europe for business purposes as and when required
    • Provide technical support, create design and proposals for customers
    • Update internal data base for ITOC
    • Execute ad hoc requests from the line managers

    ITOC SUPPORT ENGINEER IDEAL CANDIDATE:

    • Knowledge and proficiency in MS Office Excel, Word, PowerPoint and Visio
    • Knowledge and proficiency in maintenance and installation of network infrastructure, security, server or virtualization
    • Fluent English language skills required (verbal and written)
    • Ability to investigate and source answers to various service portals, ticket, email and telephone enquiries
    • Flexible approach, able to work outside of normal working hours when requested
    • A valid CCNP/CCNA, JNCIP certification, IoT /mobile networking experience will be an advantage
    • Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers
    • Ad hoc requests from your Line Manager
    • All applicants must have the right to work in the UK as the Company is not able to offer visa support. #
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