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Farnborough

    Service Desk Analyst - Farnborough, United Kingdom - Shared Services Connected Ltd

    Shared Services Connected Ltd
    Shared Services Connected Ltd Farnborough, United Kingdom

    1 week ago

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    Description

    Are you a Service Desk Analyst looking for a new and exciting opportunity? If so read on I am looking to speak with candidates that have proven experience of working on a helpdesk in an IT environment, have a positive attitude towards teamwork and contribute to the achievement of Team Goals and have an eagerness to learn.

    We are embarking on an agile transformation with a key client and delivering a comprehensive new set of cloud services. We are building a greenfield end to end on-premise cloud solution which will provide a platform for users to interact from various locations.

    What you'll bring:

  • Knowledge of Service desk systems and associated tools
  • Proven experience working on a helpdesk in an IT environment
  • 1st Line Support Experience
  • Excellent organisational skills and be used to working to deadlines in a demanding environment
  • SC Clearance – as a minimum, must be eligible for DV clearance

    • It would be great if you had:

  • Awareness of ITIL service management processes and practices
  • Technical knowledge in a Cloud based platform
  • Use of ITSM tools – ServiceNow
  • Microsoft MCP qualified
  • DV Clearance

    • Employment Type: Permanent
    Location: Farnborough, with some remote working
    Security Clearance Level: SC Cleared, Must be eligible for DV
    Internal Recruiter: Rebecca
    Salary: Up to £28k per annum dependent on experience
    Benefits: 25 days annual leavewith the choice to buy additional days, health cash plan, life assurance,pension, and generous flexible benefits fund

    Although this role is advertisedas full-time, we believe that flexibility at work can promote work/lifebalance, increase your motivation, reduce stress and improves performance andproductivity. We support different ways of working and can offer a range offlexible working arrangements.

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