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    3rd Line Support Lead - Reading, Berkshire, United Kingdom - Mentmore

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    Description
    Problem Manager - 3rd Line Support - Lead, Trends Reading - (2 days remote a week)
    £45k + bonus + benefits

    A leading technology focused manufacturing company, who's product widely services a huge section of the major global industries, are looking for a Problem manager/3rd Line support Lead.

    As Problem Manager and 3rd Line Team lead , you will be responsible for defining, managing and enhancing IT Problem Management processes in line with ITIL principles to ensure a high level of customer service is achieved and maintained.

    Providing 3rd line support across all technologies of the managed service portfolio and managing a team of driven individuals.

    An IT service desk.
    ~3rd Line support
    ~ Problem/incident Management
    ~ Desktop, Networking, Server experience.
    ~ ITIL V4 or v3

    Bonus - paid Quarterly
    Flexible hours
    Remote working (2 days)


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