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Customer Success Manager
2 days ago
Sphere Digital Recruitment London, United Kingdom**Customer Success Manager - MAdtech SaaS Platform** · **£35-45k plus 5-15% bonus** · **London/Hybrid** · **The Company**: · My client is a leading MAdtech platform providing the best advertising solution for local businesses worldwide no matter their size and scope and across mu ...
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Advisor Success manager
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C&M Travel Recruitment London, United Kingdom Full timeAdvisor success manager - Required for this luxury tour operator. They are looking for someone to support and look after the 100 independent consultants with support of the team. Salary around £45,000 plus great benefits listed below. · Advisor success mangers duties · -Manage 10 ...
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Customer Success Manager
2 days ago
Redimeer London, United Kingdom**Customer Success Manager | London | Remote | Salary up to £50k + Commission** · **Salary**: £50,000 + Commission & Benefits · **Location**: Remote with occasional travel into their London office · My client is looking for an experienced Customer Success Manager with recruitment ...
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Client Success Manager
1 week ago
Aspire London, United KingdomAre you are an experienced quantitative Research Manager looking for a change? Excited by the prospect of informing brand decisions for clients such as Coca-Cola & Rimmel London? As Client Success Manager for this modern research & insights company you willhave opportunities to i ...
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Customer Success Manager
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Muso London, United KingdomDo you have at least 3 years experience working as a Customer Success Manager (CSM) in a SaaS company? · Would you like to work with a company that provides the most complete and trusted view of global piracy, media consumption and demand?If so read on. · Here at MUSO we are look ...
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Client Success Manager
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Pareto London, United KingdomPareto is the UK's largest and most successful graduate assessment, placement and training organisation. Market leaders in our field, we've pioneered an innovative approach and a unique philosophy toward sales recruitment, training and development. · We pride ourselves on going f ...
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Client Success Manager
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Carbon Global Limited London, United Kingdom**Job Title**:Client Success Manager · **Location**: London · **Salary**: £34k - £38k per annum DOE · **Job Type**:Permanent, Full Time · **The Company**: · Carbon Global is a multi-award-winning business development and lead generation agency with a strong focus on the Tech and ...
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Customer Success Manager
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Findrs Recruitment Ltd London, United Kingdom**Customer Success Manager** · **UK (Fully remote)** · **£ Equity + Bonus** · It's easy to think that the hard work ends once you've landed a customer. In reality, the struggle to win your clients' hearts is only just beginning, and, over the last decade, cultural trends, custome ...
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Customer Success Manager
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Navis London, United Kingdom**Customer Success Manager** · **Whats in it for you?** · - 25 days annual leave · - Health Plan · - Life Assurance · - Flexible and Hybrid working · **Experience required**: · - Proven work experience as a Customer Success Manager or similar role · - Technical skills required, a ...
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Customer Success Manager
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Corporate Recruitment Solutions London, United KingdomHybrid working, Central London twice a week · **About the Customer Success Manager** · My client is a leading provider of Loyalty integration schemes. Being originally based in the US and seeing excellent growth over the UK Market in the last 10 years they are market leaders with ...
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Customer Success Manager
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Client Success Manager
1 week ago
Round Pegs Recruitment London, United KingdomA fintech business that services the investment and wealth management industry is seeking a CRM/CSM to join their growing team. · The Client Success Manager will interface directly with manager research teams to get them started and continue to request and review fund due diligen ...
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French Customer Success Manager
1 week ago
Euro London London, United KingdomDo you speak French and are interested in a job in customer success in the charity sector? · I'm currently recruiting on behalf of a fundraising platform in the charity sector, who are looking for a French-speaking Customer Success Manager to work on a fully remote basis, with th ...
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Customer Success Marketingteam Manager
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ABL Recruitment London, United Kingdom_This is a fabulous opportunity to combine your previous digital marketing experience & team management background into a largely client retention role _ · **Title: Customer Success (Marketing) Team Manager** · **Salary : to c £60,000-£65, % bonus( total comp is_ circa_ £70,000)* ...
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Lead Customer Success Manager
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Oho Group Ltd London, United KingdomLead Customer Success Manager - London - fully remote option · A London based tech firm who are leaders within the Cyber Security sector who are looking for a Lead Customer Success Manager with more than 5 years industry experience to join their talented team and help create a wo ...
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Technical Customer Success Manager
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360 Resourcing Solutions London, United KingdomOur client has**an exciting opportunity for a **Technical Customer Success Manager **to join their team in **London, Tower Hill and Docklands.** You will join them on a **full** **time,** **permanent** **basis**, and in return, you will receive a competitive salary of **£59,000 p ...
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Remote Customer Success Manager
1 week ago
RecruitmentRevolution London, United KingdomAs a fast-growing SaaS company our customers are key to us, and we have some great names and advocates. We also have a culture whereby everyone's ideas are valuable and will be acted on if in the best interests of our people & customers. · We are looking for a superstar to become ...
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German Customer Success Manager
4 days ago
Sphere Digital Recruitment London, United Kingdom**German speaking Customer Success Manager - DACH - World leading content Delivery Platform** · **The Company** · - My client is the world leader in Content Delivery across the globe with over 1 billion Unique Visitors every month. They have over 1,500 employees with offices all ...
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German Client Success Manager
1 week ago
Sphere Digital Recruitment London, United Kingdom**German Client Success Manager - Digital Marketing SaaS Platform** · **£40,000 - £45,000 plus 10% Bonus** · **London/Hybrid** · **The Company** · My client is one of the worlds leading eCommerce software solutions provider in the SaaS space. They work with brands and retailers t ...
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German Customer Success Manager
1 week ago
Euro London London, United KingdomDo you speak German and have an interest in working for one of the fastest growing technology companies within the SaaS space? Then look no further as this is an amazing opportunity that is not to be missed · Joining this established SaaS company as a Customer Success Manager, yo ...
Customer Success Manager - London, United Kingdom - productboard, Inc
Description
Senior Customer Success Manager, EnterpriseProductboard is seeking a customer-focused, highly energetic, and experienced individual to join our team as a Senior Customer Success Manager (CSM), Strategic, responsible for managing a portfolio of our largest & most strategic customers.
This role will have accountability for understanding the customer's core value outcomes and developing a strategic success plan to help facilitate the change to maximize the value they achieve.
You will leverage data to identify opportunities for your customers to increase the value they're achieving from Productboard and put that data into a compelling narrative to gain buy-in for actionYou will lead customer success retrospectives, ensuring we demonstrate the value productboard has been able to provide and seek validation from key stakeholders
You will offer strategies for successful change management for your customers to adopt the new habit of Productboard
You will own a renewal target and forecast for your book of business, ensuring we've identified risk and put in place intervention strategies to mitigate
Develop an extensive working knowledge of productboard products, services, and best practices. Identify opportunities to expand productboard's product and services footprint for the customer; Provide updates to internal cross-functional partners (Product Management, Product Development, Sales) on customer perspectives, risks, strategic insights, issue resolution activities, executive briefings, and requests
Identify key changes in customers' business which impacts the delivery of Productboard's products and services
Deeply understand customers value realized & ability to craft compelling narratives on business outcomes realized with software
At least 7 years in a customer success management role or equivalent skills; including managing a book of business made of large Enterprise customers spanning multi-department implementations
Experience working with product management teams strongly preferred
Proven project and change management skills
Experience with customer success platform software preferred
Proven experience working in large account team structures and with complex customer environments
Ability to weave a software solution into a business process for stickiness & impact
Proven ability to drive business decisions using data
Budget for online courses, books, and conferences
~5 weeks of vacation + sick days
~1 Volunteer Day per year for you to help causes close to your heart
~ Mental Wellness Program to support your well-being and self-care
~ Pension Contribution
~ Illness Protection Productboard exists to help the best product minds out there make products that matter, together. That is why we made our purpose-built and customer-centric product management platform that helps organizations get the right products to market, faster. More than 6,000 companies, including Microsoft, Zoom, Salesforce, and Cartier, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap. With offices in San Francisco, Prague, Vancouver, London, Dublin, and Brno, Productboard is backed by leading investors like Tiger Global Management, Dragoneer Investment Group, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures. You'll enjoy an exciting team atmosphere, building a whole new category of software
~ You can help change the way that products are built all over the world
~ We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and new markets
~ We are recognized as a leading tech startup in our category, named by Forbes magazine and Business Insider as one of the best startup employers to bet your career on, and are regularly recognized for our company culture
People feel empowered, supported, and included
From profit-sharing initiatives, like stock options, to open communication, we don't waste time on politics or ego. Help shape our company, culture, and product
It is our aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard.
We do not tolerate any discrimination or harassment based upon gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law.
All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs.Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters.