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    IT Help Desk/Service Desk Engineer - United Kingdom - James Adams

    James Adams
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    Description
    Service Desk Engineer Entry-Level- Full-Time
    £Are you looking for an entry-level role which allows you to put your foot in the door into the IT industry?

    This position is perfect for someone that is looking to expand their knowledge and gain experience within the IT industry.

    Provide first-line technical support to clients via phone, email, or ticketing system
    Diagnose and troubleshoot hardware, software, and network issues, ensuring timely resolution
    Proactively monitor system alerts and performance metrics, identifying and resolving potential issues before they impact users

    Previous experience in a technical support role, preferably in a service desk or helpdesk environment
    Strong knowledge of IT systems and infrastructure, including Windows and/or Linux operating systems, networking, and hardware components
    A customer-focused mindset and a commitment to delivering exceptional service

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