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    Local Technology Support Administrator - Birmingham, United Kingdom - BIMM Institute

    BIMM Institute
    BIMM Institute Birmingham, United Kingdom

    1 week ago

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    Description

    Local Technology Support Administrator

    Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you.

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    About the role:

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    As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them.

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    What You'll Do:

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    •Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues.


    •Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs.


    •Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements.


    •Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols.


    •Procure and maintain accurate records of campus technology assets, including device builds and deployment.


    •Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively.


    •Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service.


    •Cultivate positive relationships with stakeholders and work with third-party vendors as needed.

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    What You'll Bring:

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    •A blend of technical expertise and exceptional customer service skills.


    •The ability to remain calm, patient, and personable while addressing technical issues.


    •Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs.


    •Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory.


    •Knowledge of cyber security best practices, network infrastructures, and printer management.


    •Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration.


    •A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends.

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