Service Advisor - London, United Kingdom - Lookers

Lookers London, United Kingdom

2 days ago

Permanent

Description

Overview

Lookers Wimbledon Volkswagen

Contract Type: Permanent

Salary: £32,000 with OTE up to £4,800

Hours: Monday - Friday: 08:00-17:30 Sat: 08:00-13:00 rota

Lookers Wimbledon Volkswagen is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of Service Advisors, Vehicle Technicians and our enthusiastic and friendly Service Manager, Mark Prunty.

As a Service Advisor at Volkswagen, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities within Lookers

Responsibilities

Booking MOTs, services and other repair work for our customers

Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer

Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes

Managing a high-volume of customers daily as well as telephone calls and online booking queries

Informing customers of turnaround times and ensuring effective communication throughout the time when a customers' car is in the workshop

Maintaining accurate customer records, and updating the systems when any bookings have been made

Qualifications

As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars

If your skills and experience match what we are looking for, please

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