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    Regional Delivery Service Manager - London, United Kingdom - Houston Baptist University

    Houston Baptist University
    Houston Baptist University London, United Kingdom

    2 weeks ago

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    Description
    Service Delivery Manager - Workplace Management

    The Parliamentary Digital Service (PDS) works with the House of Commons, the House of Lords, and Parliament staff on their IT and digital needs.

    At the Parliamentary Digital Service, we're transforming the way Parliament does digital. We're responsible for the digital output of all parliamentary services.

    Our goal is to bring together the public, Parliament Members, and Parliamentary staff to inform, engage, support, and communicate through one, unified digital core – PDS.

    The role of the Service Delivery Manager is a key role in the Workplace Management Service Team within Information Systems and reports into the Head of Integrated Workplace Management Service.

    As the Service Delivery Manager you will be responsible for the successful day-to-day delivery of any new requests or technical enhancements of the Integrated Workplace Management System (IWMS).

    You will lead the technical team, ensuring that they work in an efficient way, delivering high quality work, on time, and to brief.

    Demonstrable experience in managing IT lifecycle and continuous improvement driven delivery, utilising knowledge of different methodologies (e.g. Waterfall/Agile/Hybrid) to achieve positive outcomes and overcome delivery challenges.

    Experience of leading and motivating a technical team to deliver objectives in a changing environment, while upholding the values of equality, diversity and inclusion.

    Excellent planning and organisational skills and able to prioritise to meet deadlines and manage fluctuations in workload whilst managing multiple workstreams

    Strong customer service and communication skills, self-reliant, confident and decisive with experience in service delivery and the ability to work with senior stakeholders, 3rd party vendors, manage potential conflicting priorities and changing goals.

    Experience of working with Integrated Workplace Management Systems (IWMS) or Computer Aided Facility Management (CAFM) systems and their use to support the delivery of business outcomes and benefits (Desirable).

    Information Systems is a large and diverse team, supporting applications in the Procedural, HR/Finance, Facilities/Core, Workplace Management and Dynamics365/Power Platform environments for both the House of Commons and the House of Lords.

    We also have a dedicated team that supports the operational matters of both Houses. We support Members, their staff and House staff together with other people who work in Parliament.
    This is why we are at the start of a huge transformation programme powered by technology.

    The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs.

    We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.

    up to 35 days annual leave in addition to bank holidays
    generous maternity pay policy up to 6 months full pay
    great pension scheme options (contributory and non-contributory)
    on-site subsidised gym, nursery, catering, post office, travel office and GP
    flexible options including hybrid working and family friendly policies
    We are helping to change UK Parliament and strengthen democracy. We are passionate about providing an environment which promotes inclusion, diversity and equality.
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