Jobs
>
London

    Guest Experience Coordinator - London, United Kingdom - Macro

    Macro
    Macro London, United Kingdom

    1 week ago

    Default job background
    Description


    Guest Experience Coordinator Ref: 30451 LondonThe OpportunityRepresenting Macro as a brand ambassador, the Guest Experience Coordinator will work collaboratively with internal stakeholders and supply chain partners to proactively manage the end user experience, bringing to life our purpose, behaviours and values to make the user experience one that exceeds expectations.

    You will be energised to work in an evolving fast paced professional business environment, where priorities might change.

    You will demonstrate the ability to adapt and respond at pace, with an unwavering desire to deliver exceptional and memorable experiences consistently.

    The Guest Experience Coordinator will offer stewardship of the new workplace setting with proactive support, education, advice on appropriate workplace etiquette and polite intervention where necessary, to ensure the appropriate workplace behaviours in an agile working environment.

    The ideal candidate will have the following experience.
    Delivering a consistent level of customer service excellence.

    Competent with multiple customer focused tasks (within the front of house lobby on the ground floor, but also at times on the 5th floor reception & the Building Services office).

    Carrying out daily activities as scheduled by the Facilities Manager & Assistant Facilities Manager, including but not limited to providing a meet and greet service to all building users, meeting room management, visitor management, access passes and floor ambassador responsibilities, floor audits inspections, front line support for the Workplace app and stakeholder engagement.

    Required to work flexibly in different shifts in line with team holidays and client events.

    Required at short notice to undertake the full scope of customer focused tasks in line with client demands and rotated shifts.

    Covering a 40-hour work week with shifts between the hours of 07:00- 16:00, 08:00 - 17:00 and 09:00 - 18:00.


    Key Responsibilities:

    Provide proactive front - line support, advice and guidance to building users to ensure they are using the appropriate technology.

    Proactively meet and greet building users in the general lobby area, assisting and directing their needs including the desk booking app, checking information against the database and supporting them in finding their way around the building.

    Manage the arrival of guests to the building, including suppliers and 3rd party contractors, informing hosts of their guest's arrival and following the appropriate entry and security procedures.

    Own and be accountable for customer service standards within receptions/lobby areas including the level of service being delivered by security and any temporary staff.

    Take responsibility for personal follow up of reactive customer service relating work orders and inquiries from business users.
    Oversee and coordinate meeting room bookings and usage and proactively flagging decoration requirements.
    Escalate any matters of health and safety concern.
    Support emergency evacuations by acting as a Fire Marshals.
    Perform other reasonable tasks and duties and provide additional ad-hoc analysis and reporting when requested by line management.


    The ideal candidate will have:
    SIA License is preferred, or a willingness to work towards one will be required. Excellent verbal and listening skills.
    Ability to adapt to situations as they arise and implement the appropriate solution.
    Independent thinking in assessing where the customer experience is failing and make an intervention when needed.
    Ability to juggle priorities to ensure that the most pressing customer's need is addressed first.

    Personally take ownership of a customer service problem and support the solution through to resolution, giving updates and confirming satisfaction has been achieved.

    Macro is an inclusive employer and welcomes interest from a diverse range of candidates.

    Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation.

    Should you require any adjustments to assist during the application/hiring process please do make us aware.
  • United Colleges Group

    Work Experience Coordinator

    6 days ago

    United Colleges Group London, United Kingdom

    Work Experience Coordinator · £29,576 - £31,116 per annum (including London Weighting Allowance) · About UCG · United Colleges Group (UCG) is based at the heart of the education sector in London. With a combined turnover of £50m, the Group has both the ambition and strength to cr ...

  • Healios

    Clinical Experience Coordinator

    6 days ago

    Healios London, United Kingdom

    **POSITION**: 6 Month Fixed Term Contract, Full Time · **LOCATION**:Fully remote · **SALARY**:£25,500 - £27,000 per annum · **OUR COMPANY** · Founded in 2013, Healios is a leading specialist digital healthcare company working to empower patients and families affected by mental he ...

  • CBRE

    Workplace Experience Coordinator

    5 days ago

    CBRE London, United Kingdom

    Posted- 12-Jul-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Customer Service- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland- Hi, we're HostWe believe your office should allow you to feel comfortable, productive a ...

  • Ancestry

    Workplace Experience Coordinator

    2 days ago

    Ancestry London, United Kingdom

    **About Ancestry**: · When you join Ancestry, you join a human-centered company where every person's story is important. We believe that by discovering the struggles and triumphs of our past, we can foster deeper bonds and more meaningful connections among families and communitie ...

  • CBRE

    Workplace Experience Coordinator

    2 weeks ago

    CBRE London, United Kingdom

    Posted- 07-Nov-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland- Hi, we're HostWe believe your office should allow you to feel comfortable, productive and ...

  • Signature Recruitment Ltd

    Student Experience Coordinator

    15 hours ago

    Signature Recruitment Ltd London, United Kingdom

    Are you passionate about creating an outstanding student experience within a vibrant academic community? Are you a confident communicator with a background in social sciences? Signature Recruitment is partnered with our client, a leading London university, seeking a Student Exper ...

  • Cover Genius

    Workplace Experience Coordinator

    1 week ago

    Cover Genius London, United Kingdom Part time

    **The Company** · Our team and products have been recognised with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commits itself to diverse ...

  • Incite Insight

    Colleague Experience Coordinator

    15 hours ago

    Incite Insight London, United Kingdom

    **Colleague Experience Coordinator (IT)** · The purpose of the Colleague Experience Coordinator (IT) is to engage with IT's colleagues within our organisation. The role will track, measure and report on Colleagues experience using IT Services end-to-end, to drive continual servic ...

  • Incite Insight

    Colleague Experience Coordinator

    1 week ago

    Incite Insight London, United Kingdom

    **Colleague Experience Coordinator - £130-£140 per day Inside IR35** · The purpose of the Colleague Experience Coordinator is to engage with IT's colleagues within our organisation. The role will track, measure and report on Colleagues' experience using IT Services end-to-end, to ...

  • Zynga

    Workplace Experience Coordinator

    2 days ago

    Zynga London, United Kingdom

    At NaturalMotion, we make games that wow people. We innovate to create experiences that previously were impossible and that would not exist without us. We take pride in making titles that reach a large audience and in creating communities that last. For the past five years Natura ...

  • Moorfields Eye Hospital NHS Foundation Trust

    Patient Experience Coordinator

    3 days ago

    Moorfields Eye Hospital NHS Foundation Trust London, United Kingdom

    The post holder, after the necessary training and induction, will be an integral member of the multidisciplinary outpatients' team, assisting the team in ensuring improved patient experience, service efficiency and provision of an efficient and comprehensive patient pathway. They ...

  • Goldsmiths University

    Conference Experience Coordinator

    5 days ago

    Goldsmiths University London, United Kingdom

    **Conference Experience Coordinator**: · - Department · - Estates and Facilities · - Vacancy Type · - Open-ended/Permanent · - Full-Time/Part-Time · - Full Time · - Salary · - £33,294 - £37,655 · - Actual Hours · - 09h00-17h00 - working hours can vary between Monday-Sunday 07h00- ...

  • HelloFresh

    Customer Experience Coordinator

    1 week ago

    HelloFresh London, United Kingdom

    **About the team** · The Customer Experience Team is responsible for optimising the customer experience throughout all aspects of the customer journey, from sign-up to the delivery of the box. We manage our customer care teams processes and work very closely with most other depar ...

  • CBRE

    Workplace Experience Coordinator

    1 week ago

    CBRE London, United Kingdom

    Posted- 04-Aug-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Customer Service, Facilities Management- Location(s)- London - England - United Kingdom of Great Britain and Northern IrelandCBRE Global Workplace Solutions is a leading global provider of in ...

  • ITV Jobs

    Brand Experiences Coordinator

    1 week ago

    ITV Jobs London, United Kingdom

    **Coordinator, Brand Experiences** · **ITV Studios** · **Permanent, full time** · **Office Location: ITV White City, London (hybrid)** · **Closing Date: 8th January 2023** · **Why you should join us** · TV Studios is a global home for handpicked individuals with the freedom to de ...

  • Canvas Offices

    Client Experience Coordinator

    5 days ago

    Canvas Offices London, United Kingdom

    Together we are creating a personalised global eco system designed for the future of work. · With our values and pillars in mind, we design environments where people love to work. Spaces where people can create and be productive. Homes away from home. We embrace a win-win mindset ...

  • Hanson Wade

    Customer Experience Coordinator

    1 week ago

    Hanson Wade London, United Kingdom

    We are looking for an enthusiastic Customer Experience Coordinator with a "can-do" attitude to join our growing Customer Delivery team here at Hanson Wade. Hanson Wade specialises in producing and delivering conferences within the Life Science, Construction and HR industries. · * ...

  • CBRE

    Workplace Experience Coordinator

    1 week ago

    CBRE London, United Kingdom

    Posted- 11-Apr-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Facilities Management- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland**Job Summary** · Workplace Experience Co-ordinator provides overall facilities & re ...

  • ITV

    Brand Experiences Coordinator

    5 days ago

    ITV London, United Kingdom

    **ITV Studios, ITV White City, London (hybrid)** · **Why you should join us** · TV Studios is a global home for handpicked individuals with the freedom to deliver the unexpected every day. With incredible shows like The Voice, Love Island, Line Of Duty, Queer Eye and Snowpiercer, ...

  • Prostate Cancer UK

    Customer Experience Coordinator

    1 week ago

    Prostate Cancer UK London, United Kingdom

    **Region** · London · **Vacancy Type** · Permanent/Full Time · **Job Summary** · **Customer Experience (Supporter Care) Coordinator** · **£22,500 - £24,125** **per annum** · **Permanent, full-time (37.5 hours per week)** · **Hybrid working with regular travel to our London Bridge ...