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    Customer Success Manager - London, United Kingdom - Oktopost Technologies

    Oktopost Technologies
    Oktopost Technologies London, United Kingdom

    1 week ago

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    Description

    We enable B2B marketers fully manage and optimize social media to drive their businesses forward in a scalable and measurable way.

    Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand their social presence in order to make better business decisions.

    Oktopost is searching for a self-motivated and proactive Customer Success Manager to join the global CS team.
    Are you a social media junkie? Do you know the ins and outs of Facebook and Twitter? Do you have Customer Success experience in SaaS companies? If so, Oktopost, the leading social media management platform is looking for you
    Building meaningful relationships with customers at all levels including C-level Executives as a trusted advisor to support and consult on their social strategies
    Identify and lead opportunities for account growth within your managed accounts
    Monitor customer usage data and health indicators, translating them into strategies for success
    Become the "voice of the customer", working with the product team to adjust and build future features and help build Oktopost's Product roadmap
    0-2 years experience working as a Customer Success Manager, preferably at a MarTech B2B SaaS company (recent graduates welcome)
    ~ Strong knowledge of Digital Marketing
    ~ Proven experience and success in growing a Book of Business of SMB and Enterprise accounts while driving value, crushing numbers, and creating a meaningful rapport with champions and key stakeholders
    ~ Good understanding of web marketing (social, blogs, RSS, etc.)
    ~ Excellent presentation, verbal, and writing skills
    ~
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