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    Admin Assistant for Facilities Managers - London, United Kingdom - Rapport Guest Services

    Rapport Guest Services
    Rapport Guest Services London, United Kingdom

    1 week ago

    Default job background
    Full time - Fixed Term
    Description
    Role Responsibility


    • Ensuring that the portfolio of stores consistently represents our brand through the most efficient use of resources with an emphasis on safety, security and accessibility
    • Managing ticketing system (Service Channel), budgeting tool, compiling and analysing reports managing escalations and follow-up
    • Verifying if all routine and non-routine work is executed per approved quality, milestone, financial, and environmental requirements as well as in close communication and partnership with store, market, and global retail support leadership
    • Consistent market-level communications and ensuring timely information distribution
    • Market-level training to Operations teams either virtually or in-person on elements such as Service Channel, brand standards, vendor interactions or daily audits
    • Service Provider education, business reviews, and overall management
    • Compiling reports, summaries, minutes and data as needed
    • Compiling bid packs and briefs to inform and influence the execution of projects.
    The Ideal Candidate


    • Working knowledge and experience engaging with facilities responsibilities in a Retail store environment
    • Able to work well with others and create a strong field and corporate relationships
    • Can comfortably handle risk and uncertainty
    • Dedication to delivering consistent customer service internally and externally
    • Self-starter who possesses exceptional time management skills and has great attention to detail
    • Demonstrated ability to complete multiple tasks with tight deadlines
    • Uses rigorous logic and methods to solve difficult problems with effective solutions
    • Proficient in the use of work order management tools such as Service Channel along with Excel and other Apple tools such as Keynote, Numbers and Pages
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