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    1st Line Technical Support - United Kingdom - Polytec Ltd.

    Polytec Ltd.
    Polytec Ltd. United Kingdom

    1 week ago

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    Description

    1st Line Technical Support (French Speaking)

    Location: Just outside Saffron Walden (CB10)
    Duration: Permanent
    Hours: 8am until 4:30pm or 9am until 5:30pm (Monday to Friday)
    Salary: £23,000 to £27,000
    Job Reference: 35265

    Polytec are looking for an enthusiastic 1st Line Technical Support person, fluent in both English and French, for our client based just outside Saffron Walden. You will deal with front line enquiries via e-mail, telephone, live chat and a ticketing system. You will need to have good communication skills and be able to work under pressure. Working hours are generally 8am until 4:30pm or 9am until 5:30pm Monday - Friday however on a rota basis you will work from home to cover a late shift from 3:30pm until midnight every third or fourth week. Responsibilities: * 1st Line IT Support for all incoming support enquiries
    * Troubleshooting basic areas of the company platform
    * Work with customers on live chat, e-mail, telephone and ticketing services ensuring the best level of service possible
    * Incoming enquiries ensuring they are communicated to relevant teams
    * Escalate issues to 2nd Line and Technical Pre-Sales Team as necessary
    * Deliver handovers between the global 1st Line Technical Support Team. Requirements: * IT experience in a work environment
    * An IT based qualification
    * A strong knowledge of PC hardware, Windows platform and application support
    * Excellent communication skills (both written and verbal) with good customer service experience
    * Ability to take ownership of issues
    * Ability to formulate and express your own ideas to improve the level of customer experience provision
    * Fluent in both English and French, knowledge of German would be beneficial Please contact us as soon as possible for more details or apply below We will respond to successful applicants within a couple of days.

    [ Saffron Walden, Essex, Salary range: £23,000 to £27,000 | vacancy reference : 35265 ]

    For more information or to apply for this job, please complete the details below.

    Name :

    Email :

    How did you find us? Please select

    Other:

    Work Permit/VISA status: I don't need a work permit, I am a British / Irish citizen

    Are you currently resident in the UK? : Please select

    Do you have a date when you will be resident in the UK?
    (Please provide arrival date in the Additional Info box below) Please select

    Any additional info :

    Attach CV Essential before we can supply further job information:

    1st Line Technical Support (French Speaking)

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    Location: Just outside Saffron Walden (CB10)
    Duration: Permanent
    Hours: 8am until 4:30pm or 9am until 5:30pm (Monday to Friday)
    Salary: £23,000 to £27,000
    Job Reference: 35265

    Polytec are looking for an enthusiastic 1st Line Technical Support person, fluent in both English and French, for our client based just outside Saffron Walden. You will deal with front line enquiries via e-mail, telephone, live chat and a ticketing system. You will need to have good communication skills and be able to work under pressure. Working hours are generally 8am until 4:30pm or 9am until 5:30pm Monday - Friday however on a rota basis you will work from home to cover a late shift from 3:30pm until midnight every third or fourth week. Responsibilities: * 1st Line IT Support for all incoming support enquiries
    * Troubleshooting basic areas of the company platform
    * Work with customers on live chat, e-mail, telephone and ticketing services ensuring the best level of service possible
    * Incoming enquiries ensuring they are communicated to relevant teams
    * Escalate issues to 2nd Line and Technical Pre-Sales Team as necessary
    * Deliver handovers between the global 1st Line Technical Support Team. Requirements: * IT experience in a work environment
    * An IT based qualification
    * A strong knowledge of PC hardware, Windows platform and application support
    * Excellent communication skills (both written and verbal) with good customer service experience
    * Ability to take ownership of issues
    * Ability to formulate and express your own ideas to improve the level of customer experience provision
    * Fluent in both English and French, knowledge of German would be beneficial Please contact us as soon as possible for more details or apply below We will respond to successful applicants within a couple of days.

    [ Saffron Walden, Essex, Salary range: £23,000 to £27,000 | vacancy reference : 35265 ]

    For more information or to apply for this job, please complete the details below. Name : Email : How did you find us? Please select Other: Work Permit/VISA status: I don't need a work permit, I am a British / Irish citizen Are you currently resident in the UK? : Please select Do you have a date when you will be resident in the UK?
    (Please provide arrival date in the Additional Info box below) Please select Any additional info : Attach CV Essential before we can supply further job information: submit #J-18808-Ljbffr
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