- AssistPre Wholesale Commercial Manager UK in driving a Customer Serviceethos that provide a best-in-class client and customerexperience.
- Contribute to the smooth running ofthe services, ensuring strong time management and organisationalskills are employed.
- Resolve client andcustomer queries in a timely manner.
- Ensurecustomer orders are inputted and managed appropriately andaccurately within SLA.
- Monitor back-orders andtrack shipments where required, keeping customers informed on leadtimes.
- Work to create and maintain anappropriate pricing structure for all Durbinservices.
- Liaise with various other departmentswithin Durbin to prevent issues or to resolve issues and achieveresults.
- Assist the Pre Wholesale CommercialManager UK to review, monitor and provide improvements to processesand systems.
- Ensure all relevant regulatorypaperwork is supplied to Quality whenrequired
- Comply with all Durbin GDP processesand procedures.
- Work alongside the PreWholesale Commercial Manager UK to ensure documentation andreporting of Adverse Drug Reactions and Quality Defects to theDurbin Quality Lead and to the client are managed within GDPguidelines.
- Be aligned with Durbin companystrategy and focus including an in-depth knowledge of all relevantWork Instructions and SOPs.
- Any other dutiesthat may arise relating to the support of the pre-wholesale orwider teams to drive growth andprofitability.
- Commitment toexcellent customer service.
- Solution drivenproblem solver, ability to thinkcreatively.
- Ability to focus on the task inhand, however routine some may seem.
- Ability tobuild strong relationships.
- Excellent numeracyand IT skills (MS Office, Excel, PowerPointetc).
- Attention to detail and have a genuinefeel for what is right.
- Experience in acustomer facing/service/logisticsrole.
- Positive can-do attitude, and afind-out-how-to-do attitude.
- Ability to work onown initiative.
- Communicates in a professionalmanner and effectively manages customerliaison.
- Works well within a team, flexible andwilling to share the workload both ways.
- Enjoysthe work, relishes a sense of achievement, and wantsmore.
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Account Executive Pre-wholesale - Hayes, United Kingdom - Uniphar Group
Description
UnipharBackground
Uniphar group is a rapidlyexpanding global healthcare services business with a proud heritagein Ireland. Since IPO in 2019, the group has grown both organicallyand through a series of strategic acquisitions, which continues tostrengthen Uniphar's international reach. With a workforce of closeto 3000 employees spread across Ireland, United Kingdom,Netherlands, Nordics, and the USA, Uniphar is a trusted globalpartner to Pharmaceutical and MedTech manufacturers, working toimprove patient access to medicines around theworld.
Uniphar provides outsourced andspecialised services to its clients, leveraging the strongrelationships with 200+ of the world's best known pharmaco-medicalmanufacturers across multiple geographies, enabled by ourcutting-edge digital technology and our highly expert teams.Uniphar is organised into three key divisions; Supply Chain& Retail, Commercial & Clinical MedTech /Pharmaceutical; and Product Access.
Culture atUniphar
Ethics and integrity sit at the heart ofUniphar's culture, with our customers and patients integral to whatwe do and how we do it. We pride ourselves in being trulyentrepreneurial, innovative, collaborative, with a strongproblem-solving ethos. Everything Uniphar does is enabled by ourpeople and as we continue to grow domestically and internationally,we become more diverse. This diversity fuels our business andculture.
The Role
This is aspecialised role focused on ensuring consistent exemplary customerservice is experienced by our 3PL clients. Working as part of ateam, the Account Executive will through urgency, focus andreliability help to deliver the commitments we have made for highquality logistics services to our clients, so that they may in turnmeet the needs of their customers and patients.
MAIN DUTIES &RESPONSIBILITIES
Qualification, Experience & SkillsRequired
How we would liketo work together
The role is basedin our Durbin office in Hayes UK. There is the opportunity forflexibility in terms of hybrid working. In return for yourflexibility, you will be joining an environment that understandshow inter-twined work and life have become and both the benefitsand challenges that brings and therefore offers a flexible,progressive way of supporting it.
