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Operations Admin Manager - Hemel Hempstead, Hertfordshire, United Kingdom - Swarco Traffic Holding AG
Description
Hemel Hempstead, United Kingdom | Full timeThis is an important role, where you will be providing a timely, and effective administrative support to the Projects and Service departments.
Collaborate with Service and Projects champions to effectively support each regionStreamline and own the processing of field, sales orders and build quotations
Promote active monitoring and progression of all quotes for closure
Manage Service and Project Inboxes, handling incoming calls and queries
Coordinate with subcontractors, customers, and internal teams
Monitor open calls and projects for timely progression and closure
Schedule and communicate workloads for field engineers and project teams (dispatch)
Document and record all project activities, ensuring compliance with quality, health, safety, and environmental policies
Adhere to Key Performance Indicators (KPIs) across both project and service functions
Assist in regular reviews and analysis of performance metrics to identify areas for improvement and ensure targets are met
Co-ordinate the Project Managers activities, liaising as appropriate with all parties to ensure customer satisfaction
Document all contract additions and variations
Support Project Manager with all relevant project documentation (project packs, order acceptance letters, WIP)
Updating the Projects tracker and loading Projects onto company systems
Proficiency in MS Office Suite (Word, Excel, Project desirable), with strong data input and organisational skills
Experience of Service Management/CRM
A confident and well organised individual who can multi-task, prioritising tasks according to business needs
As well as providing a competitive salary and benefits package, we actively run employee opinion surveys as part of our drive to provide a comfortable and supportive working environment.
25 days holiday with bank holidays in addition~ Employer pension contributions
~ Employee Assistance Programme
~ Life assurance
We look forward to receiving your comprehensive application via the online tool.
Unit 1
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