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Hemel Hempstead

    Operations Admin Manager - Hemel Hempstead, Hertfordshire, United Kingdom - Swarco Traffic Holding AG

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    Description
    Hemel Hempstead, United Kingdom | Full time

    This is an important role, where you will be providing a timely, and effective administrative support to the Projects and Service departments.

    Collaborate with Service and Projects champions to effectively support each region
    Streamline and own the processing of field, sales orders and build quotations
    Promote active monitoring and progression of all quotes for closure
    Manage Service and Project Inboxes, handling incoming calls and queries
    Coordinate with subcontractors, customers, and internal teams
    Monitor open calls and projects for timely progression and closure
    Schedule and communicate workloads for field engineers and project teams (dispatch)
    Document and record all project activities, ensuring compliance with quality, health, safety, and environmental policies
    Adhere to Key Performance Indicators (KPIs) across both project and service functions
    Assist in regular reviews and analysis of performance metrics to identify areas for improvement and ensure targets are met
    Co-ordinate the Project Managers activities, liaising as appropriate with all parties to ensure customer satisfaction
    Document all contract additions and variations
    Support Project Manager with all relevant project documentation (project packs, order acceptance letters, WIP)
    Updating the Projects tracker and loading Projects onto company systems
    Proficiency in MS Office Suite (Word, Excel, Project desirable), with strong data input and organisational skills
    Experience of Service Management/CRM
    A confident and well organised individual who can multi-task, prioritising tasks according to business needs

    As well as providing a competitive salary and benefits package, we actively run employee opinion surveys as part of our drive to provide a comfortable and supportive working environment.

    25 days holiday with bank holidays in addition
    ~ Employer pension contributions
    ~ Employee Assistance Programme
    ~ Life assurance

    We look forward to receiving your comprehensive application via the online tool.
    Unit 1
    Information on processing of your personal data is available here . #


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