Jobs

    Senior Account Manager - Ipswich, United Kingdom - Orwell Consulting Ltd

    Orwell Consulting Ltd
    Orwell Consulting Ltd Ipswich, United Kingdom

    4 days ago

    Default job background
    Permanent, Full time
    Description
    Senior Account Manager – Energy

    Ipswich

    £24,000 to £26,000 plus package including Hybrid Working

    OR716

    Our client is a Suffolk based Energy and Utility Management company working for a broad portfolio of commercial entities. The company help commercial companies to reduce energy consumption and help them reduce energy cost. The company have a great reputation for being innovative and customer centred. They are looking for someone who can maintain their values with all dealings to their clients.

    You will be working within a small friendly team with the support of an experienced management team. The company offer hybrid working, company pension scheme and personal development plans.


    ROLE:
    Managing a portfolio of accounts and being the dedicated point of contact, you will:


    • Have a customer focussed approach that builds a strong working relationship with the customer, and provides excellent customer service
    • Use your excellent communication skills to:
    • Work closely with the clients key decision makers to ensure a high level of service delivery
    • Work closely with the business development team to support new clients into your portfolio
    • Build strong relationships within your client portfolio and maximise each account
    • Manage service delivery levels of outsourced service providers
    • Utilise your strong data analysis and excel background to:
    • Deal with billing, data processing and problems
    • Ensure data problems and processes are communicated back to customers in a way that is easy to understand
    • Be proactive and pose a solution orientated problem solving ability to identify service development areas, supporting a culture of continuous improvement
    • Use your resource planning skills to ensure that all deliverable deadlines are planned and met to a high degree of accuracy
    • Be resilient to high volumes of communication and deadlines

    CANDIDATE:

    • Strong working knowledge of the energy industry in a B2B environment
    • Good technical knowledge relating to Gas, electricity or water
    • Excel skills to an advanced level
    • Good IT skills including Microsoft Office
    • Excellent data processing skills
    • Driving Licence
    • Confident communicator

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