- Have a customer focussed approach that builds a strong working relationship with the customer, and provides excellent customer service
- Use your excellent communication skills to:
- Work closely with the clients key decision makers to ensure a high level of service delivery
- Work closely with the business development team to support new clients into your portfolio
- Build strong relationships within your client portfolio and maximise each account
- Manage service delivery levels of outsourced service providers
- Utilise your strong data analysis and excel background to:
- Deal with billing, data processing and problems
- Ensure data problems and processes are communicated back to customers in a way that is easy to understand
- Be proactive and pose a solution orientated problem solving ability to identify service development areas, supporting a culture of continuous improvement
- Use your resource planning skills to ensure that all deliverable deadlines are planned and met to a high degree of accuracy
- Be resilient to high volumes of communication and deadlines
- Strong working knowledge of the energy industry in a B2B environment
- Good technical knowledge relating to Gas, electricity or water
- Excel skills to an advanced level
- Good IT skills including Microsoft Office
- Excellent data processing skills
- Driving Licence
- Confident communicator
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Senior Account Manager - Ipswich, United Kingdom - Orwell Consulting Ltd
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Description
Senior Account Manager – EnergyIpswich
£24,000 to £26,000 plus package including Hybrid Working
OR716
Our client is a Suffolk based Energy and Utility Management company working for a broad portfolio of commercial entities. The company help commercial companies to reduce energy consumption and help them reduce energy cost. The company have a great reputation for being innovative and customer centred. They are looking for someone who can maintain their values with all dealings to their clients.
You will be working within a small friendly team with the support of an experienced management team. The company offer hybrid working, company pension scheme and personal development plans.
ROLE:
Managing a portfolio of accounts and being the dedicated point of contact, you will:
CANDIDATE: