Jobs
>
Havant

    IT Service Service Desk Support Technician - Havant, Hampshire, United Kingdom - Lockheed Martin

    Lockheed Martin
    Lockheed Martin Havant, Hampshire, United Kingdom

    2 weeks ago

    Default job background
    Description

    Job Description We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant.

    You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks.

    Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident.

    Proactively monitoring our extensive estate of servers, using event management systems and other tools, to identify incidents and take appropriate action to maintain and control the resolution of these incidents within in a timely manner.

    Liaising with specialist support teams.
    Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service
    Produce management reports from ITSM data
    Performing or arranging software rebuilds following system failure.
    Supporting the deployment of software configurations.
    Support of a 24/7 shift pattern, including accurate time keeping and required to support shift cover

    Where required support the Senior Operations Engineer with Ad-hoc activities including:
    Deputising for the Senior Operations Engineer as and when required
    Ensuring all Incidents and Service Requests are accurately identified, categorised, prioritised and managed
    Reviewing calls for quality to ensure the level of service delivered is of a consistently high quality
    Engage in "shift left" activities with technical teams to allow more incidents to be resolved at first point of contact cutting down disruption to users and enhancing customer satisfaction
    Identifying continual service improvement opportunities

    The role will not be authorized to provide services to or by Lockheed Martin UK, which are directly related to business development, acquisition, or sales efforts for a Lockheed Martin UK customer or potential customer.

    Contractor/Agency to be responsible for maintaining adequate liability insurance, certifications, accreditations, and training required to perform their tasks.

    Experience working on a 24X7 Service Desk, in a high availability environment and/or ability to demonstrate previous experience of delivering customer facing support in other industries.

    Experience of writing and implementing policies and procedures.
    Relevant ITIL qualifications
    Experience with any of the following technologies is preferred (however training is provided where required)
    Service Management toolsets (ServiceNow/Hornbill/Remedy)
    A knowledge of Unix, Linux, command line environments, Windows OS, Active Directory
    And understanding of Networking, firewalls, network monitoring tools.

    Lockheed Martin Rotary and Mission Systems (RMS) provides systems engineering, software development, training solutions and complex program management for global security, civil and commercial markets.

    Simply stated, our mission is to be the world's leading global security and aerospace company.

    To achieve this mission, RMS draws on its core capabilities in advanced platforms and weapons, C4ISR, global sustainment, training and sensors.

    Diversity and inclusion are fundamental to our culture and reflect our values of doing what's right, respecting others and performing with excellence.

    We know that diversity of thought leads to better solutions for our customers. In addition, we are committed to inclusion of all individuals and will make reasonable adjustments to our applications process.
  • Jobheron

    IT Support Technician

    1 week ago

    Jobheron Havant, United Kingdom

    An experienced IT Support Technician is needed to join the team at this leading IT Solutions Provider based in Havant. They are an established and forward-thinking IT services company offering fast and friendly full-spectrum IT support to personal and professionalclients. · They ...

  • Spectrum IT Recruitment

    Help Desk Support Technician

    1 week ago

    Spectrum IT Recruitment Portsmouth, United Kingdom Full time

    An excellent opportunity has arisen to work alongside a well-established service desk team in Portsmouth. The role will see the applicable candidate assisting the IT support within locations across the south of England. Guided by a very experienced managerial team this company pr ...

  • CV Screen

    IT Support Technician

    1 week ago

    CV Screen Southampton, United Kingdom

    **IT Support Technician - Multiple roles · Southampton · Salary up to £30,000 + Benefits + Career Growth Opportunites** · CV Screen is recruiting for IT Support Technicians who will join a highly successful and team-orientated managed IT services organisation. The IT Support Tech ...

  • CV Screen

    IT Support Technician

    3 weeks ago

    CV Screen Fleet, United Kingdom

    **IT Support Technician · Hampshire · Salary up to £30,000 + Benefits + Career Growth Opportunites** · CV Screen is recruiting for IT Support Technicians who will join a highly successful and team-orientated managed IT services organisation. The IT Support Technician role will pr ...

  • YourRecruit Group

    IT Support Technician

    2 weeks ago

    YourRecruit Group Southampton, United Kingdom

    **IT Support Technician** · **£22,369 - £24,054 + Excellent Bens** · **Southampton, Hampshire** · An exciting opportunity has arisen for an IT Support / IT Cluster Technician to join my client's growing IT team. You will support three schools / academies in the Southampton area. ...

  • Recruitment Genius

    1st Line Support Technician

    2 weeks ago

    Recruitment Genius Chichester, United Kingdom

    Full-time position · Hybrid working · £20,000 - £24,000 salary plus benefits · We are looking for a 1st Line Support Technician, someone who will provide excellent customer service and integrate with our growing team of 21 brilliant people. · You'll be responding promptly to inbo ...

  • Eclipse Total Solutions Limited

    Application Support Technician

    1 week ago

    Eclipse Total Solutions Limited Southampton, United Kingdom Full time

    Join Our Team as an Application Support Technician · Must be local to Southampton as the role is onsite Monday to Friday. · No sponsorship or relocation is offered for this role. · (Must have a right to work in the UK)Are you passionate about providing exceptional customer suppo ...

  • Human Capital Ventures

    Ict Support Technician

    2 weeks ago

    Human Capital Ventures Hampshire, United Kingdom

    Our Client is a leading provider of IT-managed services, onsite support, and field engineering with a growing portfolio of customers, as a result, they are looking to hire a number of IT Support Technicians to assist clients over the phone, remotely, andin-person across the Hamps ...

  • QA Ltd

    IT Support Technician Apprentice

    3 weeks ago

    QA Ltd Basingstoke, United Kingdom

    **Employer description**: · We design and build network infrastructures and provide IT support services to small and medium companies across the UK. We use a range of technologies from Microsoft, Webroot, VMware, TP-Link Ubiquiti, and HP to name a few. · As we continue to grow as ...

  • Cornucopia IT Resourcing

    Data Support Technician

    3 weeks ago

    Cornucopia IT Resourcing Aldershot, United Kingdom

    Great first step for someone looking to get into data and analytics · We are working with a fantastic business based in Aldershot, who cover marketing and manufacturing and are looking to expand their data team as the business grows. · **What you'll be doing** · You will work as ...

  • Clear IT Recruitment Limited

    IT & Technical Support Technician

    1 week ago

    Clear IT Recruitment Limited Godalming, United Kingdom

    **Our client is seeking an experienced IT & Technical Support Technician to be based in their Godalming office.** · **Key job roles**: · **Customer support**: · - Technical support (e.g. Identifying common instrument / software issues and suggesting fixes, Software update and ins ...

  • Priority Appointments

    Technical Support Technician

    2 days ago

    Priority Appointments Basingstoke, United Kingdom

    Are you looking to join a forward thinking company, with great employee longevity that offer an early finish on a Friday, regular social events and 25 days annual leave, as a Technical Support? · This world renowned company specialise in providing practical solutions to the comme ...

  • QA Ltd

    Network Support Technician Apprentice

    1 week ago

    QA Ltd Peper Harow, United Kingdom

    **Employer description**: · At CSL, we help ambitious healthcare organisations to understand their marketplace and achieve their business goals by providing consultancy, expertise and software tools to support effective business intelligence. · Whether working with public or priv ...

  • QA Ltd

    Network Support Technician Apprentice

    1 day ago

    QA Ltd Peper Harow, United Kingdom

    **Employer description**: · At CSL, we help ambitious healthcare organisations to understand their marketplace and achieve their business goals by providing consultancy, expertise and software tools to support effective business intelligence. · Whether working with public or priv ...

  • Lockheed Martin

    IT Service Service Desk Support Technician

    2 weeks ago

    Lockheed Martin Havant, Hampshire, United Kingdom

    About the Role We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. · Ensuring that the Service Desk management too ...

  • Lockheed Martin

    IT Service Service Desk Support Technician

    2 weeks ago

    Lockheed Martin Havant, Hampshire, United Kingdom

    We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. · Ensuring that the Service Desk management tool is updated at ...

  • IT Talent Solutions Ltd

    Junior 1st Line IT Support Technician

    1 week ago

    IT Talent Solutions Ltd Holybourne, United Kingdom

    Junior 1st Line IT Support Technician is required for my client based near Holybourne, Hampshire. · ** p/d (Inside IR35) - Onsite**You will provide end user support, maintenance of current systems and infrastructure support. · The role will require proficiency in the use of in IT ...

  • HCLTech

    IT Service Service Desk Support Technician

    6 days ago

    HCLTech Havant, Hampshire, United Kingdom

    We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a glob ...

  • Lockheed Martin Corporation

    IT Service Service Desk Support Technician

    2 weeks ago

    Lockheed Martin Corporation Havant, Hampshire, United Kingdom

    Information Technology · We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. · Ensuring that the Service Desk manag ...

  • HCLTech

    IT Service Service Desk Support Technician

    6 days ago

    HCLTech Havant, Hampshire, United Kingdom

    Job Description We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. ...