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    Customer Service Analyst - United Kingdom - Careeraddict

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    Description
    84 per hour, after 3 months goes up to £15.Contract - 3 months

    5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week.

    Plenty of Customer service experience
    Experience with Microsoft Word/Excel/PowerPoint/Outlook
    Speaking/typing in English to a professional level.
    Educated to GCSE Level or equivalent in Maths and English

    Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.

    Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.

    Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
    Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager

    In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application.

    Employment type Contract

    Industries IT Services and IT Consulting
    Get notified about new Customer Service Analyst jobs in Evesham, England, United Kingdom .
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