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    Food and Beverage Staff - United Kingdom - Troon International

    Troon International
    Troon International United Kingdom

    1 week ago

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    Description
    Serves banquet function guests' food and beverage items in a prompt, professional and courteous manner. Seasonal.

    ESSENTIAL DUTIES AND RESPONSIBILITIES
    Prepares function site assures meeting room is set according to specifications.
    Serves food and beverage items to guests based on established guidelines.
    Sets dining tables, buffets, and other service areas according to Banquet Event Order or as directed.
    Communicate guest requests and concerns to the department manager.
    Helps to maintain a clean banquet or catering kitchen, coolers, and equipment.
    Assists in monitoring waste in the banquet or catering area.
    Ensures the guests are provided with excellent customer service by anticipating their needs before they arise. Incorporates safe work practices in job performance.
    Regular and reliable attendance.
    Performs other duties as required

    Welcome each guest with a smile and a friendly greeting, then escort them to their seats and present them with menus and beverage lists.

    Control the flow of work in the dining room by seating guests in section rotation.
    Answer questions about menu items and beverages including their ingredients, preparation, accompanying items and make recommendations.
    Inform customers of daily specials.
    Observes guests to respond to any additional needs.

    Remove dishes and glasses from the table or bar and empty them in an orderly fashion in the dishwashing area.

    Provide guests with a warm farewell as they leave the premises.

    QUALIFICATIONS
    Required
    To perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
    Able to pass a drug test and pre-employment criminal background check.
    Must be 21 years of age.
    Must be dressed neatly and well groomed in company approved uniform at all times.
    Must be able to operate P.O.S. computer, make change correctly and make credit card transactions accurately.
    Must be able to safely operate and drive beverage carts.

    Must be able to deliver plated food, clear tables and assist in banquet set up, which may require lifting up to 50 lbs.

    Must be able to calmly respond to angry guests and notify a manager.
    Must be able to read and write notes to hearing impaired guests.
    Stands, walks and sits during the entire shift.
    Must be able to pass server validation.
    Reaches, bends, stoops and wipes.
    Basic cooking principles; grilling items, composing plates applying condiments.

    Must be able to verbalize menu items clearly to guests while taking their orders or responding to their requests.

    Must be able to hear well amongst loud background noise.
    Must be able to write or memorize orders.
    Must balance at the end of each shift.

    Must be able to effectively card all guests who appear under the age of 30 for alcohol purchases and under the age of 25 for tobacco purchases.


    SKILLS
    Required

    High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

    CERTIFICATES, LICENSES, REGISTRATIONS
    Must maintain current Food Handler Card and OLCC Service Permit. #J-18808-Ljbffr
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