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    Account Manager - London, United Kingdom - Thredd

    Thredd
    Thredd London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Are you a French-speaking account manager, ready to make your mark in a role where your sales finesse and fintech savvy will make it's mark on our expansion?

    Thredd is searching for a sales-orientated account manager to join us in our London office

    With a strong track record in account management, deep knowledge of payment processing, and a nuanced understanding of the fintech landscape. In this role, you'll drive client satisfaction and revenue growth through proactive relationship-building with stakeholders, identifying cross-sell and upsell opportunities, and advocating for our clients' needs while aligning with company objectives.

    Thredd is the trusted next-gen payments processing partner for innovators looking to modernise the way consumers and businesses pay for goods, services, and move money worldwide. This opportunity is all about building strong relationships where your ability to effectively collaborate is key.

    You will focus on understanding and prioritizing key objectives while influencing external stakeholders and partners. You'll posses adeptness in fostering cross-departmental collaboration to enhance the overall customer experience. Excelling at facilitating a feedback loop between clients and internal teams, proactively monitoring industry trends, refining operational processes, and maintaining professional client interactions.

    We are looking for an eager individual has a proven track record in strategic relationship management, exceptional communication skills, and a passion for driving continuous improvement. If this sounds like an exciting opportunity, apply today and help us weave payments magic

    What you'll do

  • Cultivate and nurture strong, trust-driven relationships with both internal and external stakeholders, including esteemed senior leadership figures, fostering a culture of client satisfaction, adoption, and loyalty
  • Champion the client's cause within Thredd, skillfully managing their expectations while expertly balancing Thredd's objectives with their individual needs, ensuring a harmonious partnership
  • Propel revenue growth to new heights, striving to not only meet but surpass individual sales targets by uncovering lucrative cross-sell and upsell opportunities.
  • Conduct dynamic Quarterly Business Reviews (QBRs), keeping clients abreast of cutting-edge platform enhancements, product innovations, and service advancements while pinpointing potential avenues for collaboration
  • Dive deep into clients' product strategies and geographic aspirations, collaborating seamlessly with Thredd's Solutions Design Consultant to amplify the client experience
  • Act as the go-to resource for addressing clients' commercial needs, employing strategic thinking to capitalize on individual opportunities and overall contractual positions, resulting in increased revenue streams for Thredd
  • Revolutionize existing processes to drive peak performance, from refining Account Development Plans (ADPs) to enhancing pipeline management, deal qualification, and comprehensive reporting mechanisms
  • Foster seamless collaboration with the Customer Care team, empowering them to deliver swift resolutions while maintaining a vigilant eye over operational queries and concerns
  • Forge a close-knit partnership with the Product team, gaining invaluable insights into development requirements essential for supporting clients' ambitious expansion endeavors
  • Support Credit Controller to maintain a current accounts receivable status
  • Elevate Thredd's market presence by actively participating in case studies, PR initiatives, and leading industry events, amplifying our brand visibility and credibility
  • Keep a finger on the pulse of the ever-evolving payments landscape through proactive research and insightful readings, sharing newfound knowledge with the AM team to stay ahead of the curve
  • Cultivate a sales-centric mindset, ensuring Thredd remains the top choice for clients exploring expansion opportunities, thereby generating a continuous stream of referrals and endorsements for Thredd's services

    • What you'll need

  • Business fluency in French
  • Sales-orientated mindset focused on driving revenue and achieving sales targets.
  • Strong interpersonal skills: demonstrable ability to collaborate with colleagues effectively.
  • Excellent verbal and written communication and presentation skills.
  • Ability to take initiative and think critically when problem-solving.
  • Good time management and organisational abilities.
  • Ability to remain composed in stressful situations.
  • High attention to detail and accuracy.
  • Proficiency in quickly comprehending and adapting new concepts.
  • Proficient in Microsoft (Office, PowerPoint, Excel)

    • A bit about us....

    We are Thredd, formerly Global Processing Services. Thredd sits at the heart of the global payments revolution, processing billions of transactions annually across 44 countries for the world's leading FinTechs, digital banks, and embedded finance providers. Thredd is certified by Mastercard and Visa to process and manage any credit, debit or pre-paid card transaction globally. We enable the emerging payments industry to deliver breakthrough innovations through a unique combination of proprietary technology, its people and partners.

    Other

    This role is a hybrid role with 50% of the time in the London office.

    Thredd operates in a secure environment and all candidates will be Credit and Background checked to the extent permitted by law.

    Only direct applicants will be considered for this role, we do not accept applications from recruitment agencies.

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