- Client Support Executive
- Daily scheduling of field service appointments across multiple service territories
- Develop, test and refine scheduling recipes to optimise team performance.
- Be the field service subject matter expert and share knowledge with relevant colleagues.
- Maintaining data quality, manage data cleanse to ensure best chance of success
- Consult with field service agents, team managers and field team to identify opportunities for improvements to scheduling policies and / or scheduling methodology.
- Continuous improvement – On-going analysis of performance, identify opportunities for improvements for implementation.
- Pitch, plan and implement any agreed changes or trials with clear success criteria and measurement.
- Regular updates and reporting to senior management with a focus on improvement.
- Create and maintain Salesforce dashboards and reports to track key performance indicators (KPIs) and provide actionable insights
- Various daily and weekly administration tasks
- Excellent written and verbal English
- High levels of organisation and attention to detail
- Strong ability to multi-task and stay focused in high-pressure situations
- Experience with the Salesforce platform is highly desirable
- Intermediate to advanced Microsoft Office skills to include Excel and Powerpoint
- A keen desire to succeed and make a real difference
- Upbeat and positive personality
- Ability to influence at various levels
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Client Support Executive - Wilmslow, United Kingdom - Citation Ltd.
Description
Client Support Executive
Client Operations – Scheduling Co-ordinator
Location: Hybrid – Wilmslow
Hours of work: Full time – 37.5 hours .
Job Description
Responsible for managing scheduling of large field service team. A great role for someone with salesforce or diary management experience looking to progress into a more senior role.
Main Responsibilities
Knowledge, Skills and Experience Required
Development: ongoing development with Operational leadership team and potential to gain operational leadership qualification.