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    Client Support Executive - Wilmslow, United Kingdom - Citation Ltd.

    Citation Ltd.
    Citation Ltd. Wilmslow, United Kingdom

    5 days ago

    Default job background
    Full time
    Description

    Client Support Executive

  • Client Support Executive
  • Client Operations – Scheduling Co-ordinator

    Location: Hybrid – Wilmslow

    Hours of work: Full time – 37.5 hours .

    Job Description

    Responsible for managing scheduling of large field service team. A great role for someone with salesforce or diary management experience looking to progress into a more senior role.

    Main Responsibilities

  • Daily scheduling of field service appointments across multiple service territories
  • Develop, test and refine scheduling recipes to optimise team performance.
  • Be the field service subject matter expert and share knowledge with relevant colleagues.
  • Maintaining data quality, manage data cleanse to ensure best chance of success
  • Consult with field service agents, team managers and field team to identify opportunities for improvements to scheduling policies and / or scheduling methodology.
  • Continuous improvement – On-going analysis of performance, identify opportunities for improvements for implementation.
  • Pitch, plan and implement any agreed changes or trials with clear success criteria and measurement.
  • Regular updates and reporting to senior management with a focus on improvement.
  • Create and maintain Salesforce dashboards and reports to track key performance indicators (KPIs) and provide actionable insights
  • Various daily and weekly administration tasks
  • Knowledge, Skills and Experience Required

  • Excellent written and verbal English
  • High levels of organisation and attention to detail
  • Strong ability to multi-task and stay focused in high-pressure situations
  • Experience with the Salesforce platform is highly desirable
  • Intermediate to advanced Microsoft Office skills to include Excel and Powerpoint
  • A keen desire to succeed and make a real difference
  • Upbeat and positive personality
  • Ability to influence at various levels
  • Development: ongoing development with Operational leadership team and potential to gain operational leadership qualification.



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