Jobs
>
London

    Client Services Executive - London, United Kingdom - 808 Group

    808 Group
    808 Group London, United Kingdom

    1 day ago

    Default job background
    Description

    Role

    : In-Life Client Services Executive

    Team

    : Client Services

    Type:

    Permanent

    Salary:

    Base £35k-38K. Discretionary bonus circa 10% per annum
    In-Office: Three days per week (A Monday or Friday each week)

    The Company

    Our client is the UK's only independent finance provider dedicated solely to high end vehicle finance, they offer bespoke specialist finance for modern day cars, supercars, classic cars and historic cars to private individuals and businesses.

    Purpose & Objective of role

    As an In-Life Client Services Executive you will be the first point of contact for existing clients, assuming the role of the "go to" person for client life cycle queries. This includes taking client calls, creating, and managing case logs, identifying and liaising with vulnerable customers, producing management information and pro-actively overseeing discussions with clients regarding their agreements, whilst delivering a consistent tone of voice and client experience.

    Expectations

    As a member of the In-Life Client Services Team, the incumbent is expected to support the decision-making and operation of the wider business, and to act as a role model and to others, leading the Company's Values and making a positive contribution.

    Roles & Responsibilities

    · To take responsibility for managing In-Life Client Services, ensuring products and the regulatory environment is understood and complied with.

    To amend and maintain accurate company records to ensure legislative, customer and company requirements are met.

    • To answer incoming telephone enquiries across the full product range, respond to them and fully document how they were resolved, ensuring that all communications are handled accurately and adopting the most appropriate method of communication.
    • Assist clients with payment and vehicle changes
    • Working with all departments to raise awareness of Vulnerable Customers
    • Contribute to relevant company development by actively participating in projects and committees where required.
    • Actively contribute to the continuous improvement and development of the team, through reviewing procedures to meet expectations of service and conduct and improve on own self development.
    • Produce and present regular Management Information
    Knowledge, Skills and Experience
    • Experience working in a similar role in Financial Services
    • Experience managing end-to-end administration processes
    • Experience communicating with clients and intermediaries via different platforms
    • Knowledge of regulatory environment in which we operate
    • Understanding of the products and services provided
    • Understanding of SLA's ensuring effective operational excellence is delivered
    • Can work effectively and collaboratively in a team environment
    • An understanding of Consumer Duty would be helpful
  • CV Screen

    Client Services Executive

    4 days ago

    CV Screen London, United Kingdom

    **Client Services Executive - Legal Sector · SW London (2 days from home) · Salary to £32,000, OTE £45,000** · The role of Client Services Executive will see you take responsibility for a portfolio of clients within the legal sector. The role will see you upsell the range of prod ...

  • Burton Bolton & Rose Recruitment Services Limited

    Customer Service Executive

    6 days ago

    Burton Bolton & Rose Recruitment Services Limited London, United Kingdom

    **Customer Service Executive** · **London, W5** · **£26,500 + Pension + Parking** · This expanding local organisation are currently seeking a confident and ambitious Customer Service Executive to join their highly professional sales team and take responsibility for a wide range o ...

  • Give A Grad A Go

    Client Services Executive

    15 hours ago

    Give A Grad A Go London, United Kingdom

    A brilliant starting salary of £30,000 - £35,000 dependent on experience · - Travel allowances · - Amazing career development opportunities · **Company Profile - FMCG / Coffee Wholesaler** · **Job Description - Client Services Executive** · Are you excited by the challenge of con ...

  • Give A Grad A Go

    Client Services Executive

    1 week ago

    Give A Grad A Go London, United Kingdom

    Competitive graduate salary of £35,000 - £45,000 DOE · - Opportunity to join the employee ownership plan (ESOP) · - Flexible progression · **Company profile - Tech Startup** · We are excited to introduce this Client Services Executive role where you will be joining a fast-growing ...

  • RCN

    Venue Services Executive

    1 week ago

    RCN London, United Kingdom

    **The role** · Venue Services Executive RCN UK HQ Office (London), 35 hours, Permanent Salary range: £39,996 - £44,550 per annum (including London weighting of £4,872 per annum)* There is more to the RCN than you might think. We're a trade union with a membership of close to half ...

  • CMC Markets

    Client Services Executive

    1 week ago

    CMC Markets London, United Kingdom

    We are currently searching for a Client Service Executive to join our Client Management team in London. · - Within the role you will be responsible with dealing with daily queries from our retail clients on a variety of investments such as CFD's, Spread betting and Shares. Full t ...

  • Sisley Paris

    Customer Service Executive

    15 hours ago

    Sisley Paris London, United Kingdom

    **JOB DESCRIPTION - CUSTOMER SERVICE EXECUTIVE** · Sisley is a Luxury French beauty brand created by Hubert and Isabelle d'Ornano in 1976 and remains a family led business. Sisley-Paris uses the most cutting-edge science to maximize the synergy of powerful plant-based extracts an ...

  • CMC Markets

    Client Services Executive

    1 week ago

    CMC Markets London, United Kingdom

    We are currently searching for a bilingual executive to join our Client Management team. To be successful in this role you will need to be fluent in both Italian and English, both written and speaking. · Within the role you will be responsible with dealing with daily queries from ...

  • Succeed Recruitment Solutions

    Guest Services Executive

    1 week ago

    Succeed Recruitment Solutions London, United Kingdom

    Salary and benefits · £24,000 to £25,000 plus excellent benefits · Contract length · Permanent, Full time · Locations · Central London · **We have a brand new and fantastic opportunity for those with a strong background in cruise / travel sales or customer services, looking for t ...

  • Relay Group Ltd

    Customer Service Executive

    15 hours ago

    Relay Group Ltd London, United Kingdom

    Are you a results-oriented individual with a passion for delivering exceptional customer experiences while driving sales? Join our team as a Customer Service Executive and be instrumental in building lasting customer relationships while achieving sales targets. · **Responsibiliti ...

  • Kaplan International

    Client Services Executive

    1 week ago

    Kaplan International London, United Kingdom

    **Client Services Executive** · **Reference number**: JR238325 · **Location**:Hammersmith, London · **Working pattern**: Full Time, 37.5 hours per week · **Contract Type**:Permanent · **Number of roles**:1 · **Salary**: £25,000 - £26,000 per annum · We are looking for a Client Se ...

  • Reynolds Porter Chamberlain

    Client Services Executive

    1 week ago

    Reynolds Porter Chamberlain London, United Kingdom

    **ROLE OVERVIEW** · **The team** · Our operating principles are: · - To support the delivery of stellar client service across the whole firm · - To have the client perspective at the heart of all we do, to bring the voice of the client alive within the firm and to look at what we ...

  • British American Tobacco

    Customer Services Executive

    15 hours ago

    British American Tobacco London, United Kingdom

    . · **BAT is evolving at pace - truly like no other organization.** · To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey · **BAT UK IS LOOKING FOR A Customer Services Executiv ...

  • LowCost LetterBox

    Customer Service Executive

    2 days ago

    LowCost LetterBox London, United Kingdom

    A well-established business support service organisation is seeking a Customer Service Executive to join their team. · This is a part-time role,16-20 hours per week, Monday - Friday afternoon (pm) sessions. The position is based on-site from their office in Raynes Park, London, S ...

  • Step Ahead

    Guest Services Executive

    15 hours ago

    Step Ahead London, United Kingdom

    **Guest Services Executive** · **Position Overview**: · We are looking for a Guest Services Executive to join our dedicated team. As a Guest Services Executive, you will be at the forefront of our commitment to providing exceptional guest experiences. Your warm hospitality, atten ...

  • KANTAR

    Client Services Executive

    5 days ago

    KANTAR London, United Kingdom

    Kantar is the world's leading data, insights and consulting company and our Media colleagues are the experts in understanding the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, ...

  • Deutsche Bank

    Chief Service Executive

    5 days ago

    Deutsche Bank London, United Kingdom

    **Job Title **Chief Service Executive · **Location **London · **Corporate Title **Assistant Vice President · You will be part of a dynamic team of high achieving Relationship Managers (RM's), Investment Managers and Service Executives supportive key clients in managing their weal ...

  • KANTAR

    Client Service Executive

    2 days ago

    KANTAR London, United Kingdom

    Media help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and th ...

  • Give A Grad A Go

    Customer Service Executive

    1 week ago

    Give A Grad A Go London, United Kingdom

    A great salary of between £25,000- £28,000 · - Completely flexible working options - this role can be fully remote or in-office · - Great career development and progression · **Looking for Graduate Operations jobs, Client Operations roles, or a career in FinTech? Keen to work for ...

  • Charles Russell Speechlys

    Client Services Executive

    15 hours ago

    Charles Russell Speechlys London, United Kingdom

    Location · London · Category · Contract type · Permanent - Full Time · Salary · Competitive · Working hours · Full time · **Client Services Executive - Construction**: · Role and Responsibilities (this is a broad but not exhaustive list) · - Comply with all relevant legal and reg ...