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    Software Support Specialist - United Kingdom - Acxiom

    Acxiom
    Acxiom United Kingdom

    4 weeks ago

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    Description
    Senior Software Engineer Support Specialist page is loaded Senior Software Engineer Support Specialist

    Apply locations Remote/Homebased time type Full time posted on Posted 5 Days Ago job requisition id JR011765 We are seeking a highly skilled and experienced Senior Software Engineer to join our dynamic team in a Support Specialist role.

    As a Software Engineer, you will play a critical role in ensuring the smooth operation of our software systems, providing technical support to our clients, and contributing to the enhancement of our products.

    The ideal candidate will have a strong background in C, C++, Java, and Linux, with a proven track record in supporting complex software solutions in cloud environments.


    Technical Support:

    Provide expert-level technical support to our clients, addressing their queries, troubleshooting issues, and ensuring timely resolution of software-related problems.


    System Monitoring and Maintenance:

    Monitor the performance and reliability of our software systems, proactively identify potential issues, and implement preventive measures to ensure uninterrupted operation.


    Incident Management:

    Manage and prioritize incoming support tickets, triage issues effectively, and escalate complex issues to the appropriate teams for resolution while maintaining clear communication with stakeholders.


    Collaboration:

    Work closely with cross-functional teams including developers, product managers, and quality assurance engineers to diagnose and resolve technical issues, and contribute to the continuous improvement of our products.

    Maintain comprehensive documentation of support processes, troubleshooting procedures, and solutions to facilitate knowledge sharing and ensure efficient handling of future incidents.


    Customer Communication:

    Communicate with clients in a clear and professional manner, providing updates on the status of their issues, offering guidance on best practices, and ensuring a positive customer experience.

    Bachelor's degree in Computer Science, Engineering, or a related field.
    Proven experience (5+ years) in a Software Engineer role with a focus on technical support and troubleshooting.
    Strong proficiency in C, C++, Java, JavaScript, and Linux
    Experience working in cloud platforms (Snowflake, AWS, GCP, Azure)
    Homebased - Conway, Arkansas Additional Locations (if applicable):

    Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

    Attention Colorado, California, Connecticut, Maryland, Nevada, New York City , Ohio, Rhode Island, and Washington Applicants:
    This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please .Senior Software Engineer
    locations Remote/Homebased time type Full time posted on Posted 4 Days Ago Senior Software Engineer - Identity Graphs

    locations Remote/Homebased time type Full time posted on Posted 13 Days Ago Internal applicants need to apply for open positions through their Workday account.

    Please log into Workday and use the Find Jobs report to search for and apply for positions posted internally.

    Attention Colorado, California, Connecticut, Maryland, Nevada, New York City , Ohio, Rhode Island, and Washington Applicants:
    This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please .


    Attention Mexico Applicants:
    Please see our Privacy Policy notice here .
    #
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