Customer Service Advisor - Enderby, Leicestershire, United Kingdom - Aptean

Aptean Enderby, Leicestershire, United Kingdom

1 week ago

Description

Customer Service AdvisorAre you ready for what's next, now? We're looking for a Customer Service Advisor for our office in Enderby, UK.

The position is fulltime, working 1 day from home. You'll join an awesome team to support our growing customer base.

About the Role As the primary point of contact for customer service inquiries, this role is pivotal in ensuring the delivery of a high-quality and timely service.

Responsibilities encompass daily communication with customers, the establishment of meaningful relationships, and the efficient management of bookings and performance.
Utilize the inform system for monitoring operational activities.
Report any non-compliance with agreed processes to customers and 3T Account Management.
Report daily operational Key Performance Indicators (KPIs) both internally and externally.

Escalate and provide detailed information on customer complaints in line with Service Level Agreements (SLAs).Handle Proof of Delivery (POD) requests.

Efficiently manage the claim process.
Respond promptly and professionally to customer queries.
Ensure the accuracy of incoming data, thoroughly investigating and agreeing on the cost implications of any data quality issues.
Monitor customer compliance, ensuring that the service aligns with customer Standard Operating Procedures (SOP). Report any deviations.
Generate accurate operational reports on a weekly and monthly basis.

Report any fluctuations in volume or profile changes contrary to forecasts, escalating findings to the line manager or Account Management.

About you To be ahead of the pack, you might have:

experience in a customer service role within logistics or a similar Motivation: Capable of working independently, taking initiative, and being self-motivated.

Experienced in working in a fast-paced environment with the ability to prioritize tasks effectively.

Relationship Management:
Ability to form and nurture relationships with key stakeholders both internally and externally

Skills:
Possesses excellent IT skills to navigate systems and tools effectively

Skills:
Demonstrates good presentation, communication, and interpersonal skills.

What's in it for you?Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.

About ApteanAt Aptean, our mission is to solve tomorrow's unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care.

Aptean is a global provider of mission-critical, industry-specific software solutions.

Aptean' s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations.

Aptean' s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.

"At Aptean, our global and diverse employee base is our greatest asset.

It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company." –TVN ReddyAptean pledges to promote a company culture where diversity, equity and inclusion are central.

We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.

Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base

Customer Service Advisor

1 day ago

Frontline Recruitment Enderby, United Kingdom

**Customer Service Advisor** · Frontline Recruitment are looking for Customer Service Advisors to work for our well established in Enderby. · Monday-Friday · £21,000 Per Anuum · **Role of Customer Service Advisor** · - Proactively handling customer escalations in a timely fashio ...
Service Advisor

2 days ago

BMW Group Retail Leicester, United Kingdom

Sytner Leicester is looking for a Service Advisor. · **Your role** · As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to ...
Service Advisor

1 day ago

Pybus Recruitment Leicester, United Kingdom

**Job Summary**: · - Job Title: Service Advisor. · - Location: Leicester LE3 2RE. · - Salary: Up to £26,000- OTE £30,000. · - Full Time and Permanent hours a week. · - Working Monday to Friday and Alternate Saturdays. · Our client has been trading for over 100 years and has been ...
Service Advisor

2 days ago

Pybus Recruitment Leicester, United Kingdom

**Role: Service Advisor (Car Dealership)** · **Basic Salary Up to £26,000 (depending on experience) + upselling and customer service bonus - OTE of up to £42,000 + Benefits** · **Location: Leicester, LE2 7SL** · **Full Time and Permanent** · **Hours: Monday to Friday 8.00 am-6.00 ...
Customer Service Advisor

1 day ago

Student Roost Leicester, United Kingdom

· Hours: 19 hours per week, working on a rota bases covering 3 shifts per week between Monday - Sunday between the hours of 08:00 - 20:00. · **Salary**: £10,917.40 per annum · **Are you a people person, who recognises how delivering exceptional student support can translate to a ...
Customer Service Advisor

1 day ago

Recra Consulting Leicester, United Kingdom

**Customer Service Advisor** · **_Recra are currently recruiting_** for a · **Customer Service Advisor** for their well known client within the LE4, this business is a market leading and fast growing business. · Its an ideal time to be joining a business which could offer future ...
Customer Service Advisor

1 day ago

Leicestershire County Council Leicester, United Kingdom

We have exciting opportunities to join Leicestershire County Council as a Customer Service Advisor handling Adult Social Care enquiries within our busy Customer Service Contact Centre team. · The Customer Service department is the first point of contact for Adult Social Care and ...
Customer Service Advisor

1 day ago

SF Group Leicester, United Kingdom

Customer Service Advisor · Leicester City Centre · £21,000 - £22,000 · SF Recruitment are working with a brilliant business in Leicester who are looking for an experienced Customer Service Advisor to join their team on a full time & permanent basis. · This is an excellent opportu ...
Customer Service Advisor

2 days ago

Flogas Britain Ltd Leicester, United Kingdom

Customer Experience Advisor · Leicester · Salary of £22,200 · In return you are rewarded with training and development that helps you develop your career and skills. · As a Customer Experience Advisor you are the first point of contact for our customers and you'll be responsible ...
Customer Service Advisor

1 day ago

Page Personnel - UK Wigston Magna, United Kingdom

Potential for Extension · - Immediately Start · **About Our Client**: · My client, based in Leicester, is looking for two temporary Customer Service Advisors to join the team. · As Customer Service Advisor, based in Leicester, you will be responsible for: · - Ensuring timely reso ...
Customer Services Advisor

1 day ago

Shoe Zone Leicester, United Kingdom

**shoezone **has an opportunity for a **Customer Services Advisor **to join our team based in our Head Office in Leicester. You will join us on a **part time, permanent** basis **15 hours per week (Negotiable) **and in return, you will receive a** competitive salary** starting at ...
Customer Service Advisor

1 day ago

Purple Rocket Recruitment Leicester, United Kingdom

Purple Rocket Recruitment is excited to be working exclusively with Sytner BMW who has a fantastic opportunity for an experienced Customer Service Advisor to join their BMW/MINI Contact Centre. This is a Hybrid position which is perfect for anyone who will benefit from being at h ...
Customer Service Advisor

1 day ago

Recra Consulting Leicester, United Kingdom

Customer Service Advisor · **_Recra are currently recruiting_** for a Customer Service Advisor for their well known client within the LE4, this business is a market leading and fast growing business. · Its an ideal time to be joining a business which could offer future progressio ...
Customer Service Advisor

1 day ago

Precision People Leicester, United Kingdom

**Customer Service Advisor (Engineering)** · Location: Based in Loughborough · Hours: Full time, Monday-Friday · **Salary**: £23,000-£25,000 depending on experience · **The role**: · - Experience as a customer service advisor and or administrator whereby you assisted with incomin ...
Customer Service Advisor

2 days ago

Recra Consulting Leicester, United Kingdom

**Customer Service Advisor - Full time permanent** · **_Recra is working in partnership_** with a leading appliance store who are currently looking for a Customer Service Advisor to join their team. · **Location**: Leicester, England (LE4). · **Job Type**: Full-time. · The job is ...
Service/aftersales Advisor

2 days ago

A2B PERSONNEL LTD Leicester, United Kingdom

Due to continued growth my client who is a leader within the Ventilation sector are looking for a Technical Service/Aftersales Advisor to join their lively & expanding organisation that offers excellent product and company training and realistic career prospects for development. ...
Customer Service Advisor

2 days ago

Baby Planet Leicester, United Kingdom

Job roll includes · customer service advisor; · **Salary**: £9.50 per hour · Flexible Language Requirement: · - English not required · Schedule: · - 8 hour shift · - Day shift · - Monday to Friday · Ability to commute/relocate: · - Leicester, LE2 6UP: reliably commute or plan to ...
Patient Services Advisor

2 days ago

Spirit Health Leicester, United Kingdom

**Patient Services Advisor,** · **Beaumont Leys Health Centre** · **Spirit Primary Care** · Are you passionate about delivering excellent customer service? · Are you compassionate, empathetic and patient? · This is an amazing opportunity to join our Patient Services team within B ...
Customer Service Advisor

1 day ago

Tokio Marine HCC Leicester, United Kingdom

**Job Title**: · Customer Service Advisor · **Reporting To**: · Sales and Customer Services Team Leader · **Division/Group**: · Qdos Contractor · **Direct Reports**: · N/A · **Salary**: · **Position Type**: · Permanent · **About the Qdos Contractor Division** / Working Environmen ...
Customer Service Advisor

2 days ago

Recra Consulting Leicester, United Kingdom

**_Recra_** are currently recruiting for a Customer Service Advisor for their well known client within the LE4, this business is a market leading and fast growing business. Its an ideal time to be joining a business which could offer future progression and development. · The job ...